Patient Care Coordinator

Kids Are Our Everything.

 

Department

10265 Neurology

 

Pay Range

$43,326.40 - $72,196.80

 

Shift: Day- 8am - 4:30pm

 

Who We Are: In Neurology, every one of our neurologists has specialized training in child neurology and all have fields of expertise in subsets of child neurology. We use the latest diagnostic imaging tests and the least invasive, most effective treatments to care for even the most complex neurological conditions.

About the Role: The Care Coordinator will systematically review data and collaborate with all involved teams and support services to ensure that patient and family needs are met. Identifies and prioritizes clinical and psychosocial goals; problem-solves as needed to ensure follow-through with multidisciplinary team. Ensures optimal outpatient coordination, excellent collaboration between teams, with a focus on patient experience and outcomes.

 

What You'll Bring:

​Minimum Education:

• High School Diploma or GED (Required)
• Associate's degree (Preferred)

Minimum Work Experience

• 1 year (Required)

Required Skills/Knowledge

• Excellent communication skills required. Ability to work with diverse groups. Ability to de-escalate difficult situations and perform service recovery as needed. Knowledge of clinical processes and hospital procedures.
• Bilingual (English Spanish) communication skills preferred

Functional Accountabilities
Professional Practice/Research

• Identifies patients/families for Care Coordination services in a systematic manner.
• Completes ongoing staff education regarding coordination of care, culturally sensitive care, compassion fatigue, and other relevant topics.

Structural Empowerment

• Follows through on any service needs or requests until complete and satisfactory resolution; updates the team as needed.
• Assists in prioritizing need for outpatient and inpatient services e.g. community-based mental health services, Children’s National specialty service

Exemplary Professional Practice

• Completes documentation of all relevant conversations, meetings, and referrals.
• Actively communicates with team members and escalates any family concerns or needs to the appropriate person or service.
• Actively participates in team meetings

New Knowledge, Innovations, and Improvements

• Sends regular updates to the leadership team regarding family support and patient status.

Leadership

• Updates team members as frequently as needed to ensure “one voice” consistent communication to families.
• Acts as a liaison among clinical services (e.g., primary care, psychiatry, psychology) and between clinical services and support services (e.g. social work, case management).

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more

Why Join Us:

• Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.
• Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams

 

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are l