Client Operations Support Representative

The Client Operations Support Representative performs clerical functions to support the Client Operations team and ensure client service level expectations are met at all times.

Education or Prior Experience:

• High school diploma required
•  1+ years of previous customer service experience required
• Hospital or Physician Business Office setting work experience preferred

Duties and Responsibilities:

• Manage open agent tickets relating to general account inquires through completion.
• Post any missing payments to accounts through RP function for client reconciliation process
• Maintain a thorough and effective contingency plan with Client Service Representative to ensure clients service level expectations are met at all times.
• Accountable for timely completion of assigned client specific reports and requirements.
• Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests in a timely manner.
• Meet deadlines with frequent interruptions and redefined priorities.
• Communicate all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives.
• Provide feedback to Management on any issues concerning call center behavior as it relates to agent tickets