Senior Business Process Engineer

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Professional 311

Pay Range: $97,100.00 - $145,600.00

Job Description

Ready to transform the future of higher education? 

Join us in shaping the future of WGU by improving the processes that power our mission. 

The Institutional Portfolio Management (IPM) team drives strategic execution across the WGU System by coordinating portfolios of initiatives and programs that align with 5-Year Strategic Plans. We lead critical transformation efforts for executive leaders, design innovative business processes to boost productivity and scale, and proactively identify enterprise-level risks. Our focus is on building core capabilities in Agile Innovation, Portfolio Management, and Rapid Technology Development, while maximizing efficiency through cost reduction and waste elimination. 

About the Business Process Engineering (BPE) Team 

The Business Process Engineering team is driven by a bold vision: to achieve business process excellence that transforms how we operate as an institution. We focus on optimizing the way WGU does business—end to end—to create meaningful value and positive impact for our students, employees, and the university as a whole. 

Our purpose is clear: we exist to deliver on WGU’s promises of productivity, efficiency, innovation, growth, scalability, and student success. Through thoughtful business process optimization, we empower our internal partners and elevate the student experience. 

The Role: Senior Business Process Engineer 

 As a Senior Business Process Engineer, you’ll sit at the intersection of strategy, innovation, and impact. This is not a back-office process role. It’s a chance to architect the systems that will power how 180,000+ students learn, thrive, and graduate.  

You’ll lead some of WGU’s most critical enterprise initiatives, including building our next-generation Business Process Management (BPM) system of record and driving the maturity of process standards across the university. From enrollment to graduation, you’ll own full end-to-end student journey domains — designing, optimizing, and continuously improving them. And because our process ownership rotates, you’ll gain a unique opportunity to see how the business functions holistically and shape how an entire university operates end-to-end.  

If you’re passionate about driving clarity in complexity, influencing executives, and building systems that unlock scale and innovation, this role offers the freedom, visibility, and purpose you’ve been looking for. 

What You’ll Do 

• Lead transformation projects such as WGU’s BPM maturity evolution — moving from Lucid to SAP Signavio to establish a centralized source of truth for all university processes.  
• Own and optimize entire student journey domains, taking accountability for 1–2 areas at a time and delivering measurable improvements in efficiency, quality, and outcomes.  

• Shape enterprise alignment, partnering with leaders in EdTech, Finance, and Institutional Analytics to create a unified, forward-looking process portfolio and strategy.  

• Harness analytics and AI t