Manager, Product Design, NowX

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Directly manage, mentor and develop 3–5 designers 
• Drive the UX vision and execution of a platform that produces a product line to revolutionize workplace productivity and analytics solutions for some of the largest companies in the world 
• Collaborate cross-functionally with product management, user research, engineering and content from strategic definition, planning, architecture, through tactical execution of the product roadmaps 
• Distill complex problems into clear goals and requirements for the design and research team 
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance. 
• Drive the growth of user-centric, collaborative culture across the Business Unit  
• Evangelize design strategy and product vision across the global, distributed design teams 
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans. 
• Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others. 
• Lead your team through rapid iterations of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions. 
• Travel up to 20% of the year  

Qualifications

Preferred Qualifications:

• 1+ years of experience managing people and/or leading design teams 
• 7+ years of experience in UX Design and/or Interaction Design field  
• Passion to grow and mentor people 
• Strong skills in Information Architecture 
• Ability to understand and distill complex problems into clean solutions 
• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team 
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment 
• Demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos 
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus 

 

Basic Qualifications: 

• Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.  
• Experience working in an agile or incremental manner 
• Experience working with tools such as Figma, Miro, or Abstract

 

#UXD

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.