Ambulatory Surgery Center - Manager RN

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a manager for the Abulatory Surgery Center!

Position Summary:

The Manager of Ambulatory Care Center oversees the daily activities of front office, back office, and ancillary staff, orders and maintains adequate supply inventory levels. The Manager schedules staff and works collaboratively with the Director to ensure appropriate staffing levels are maintained. The Manager is available during evening and weekend hours to support clinic operations if needed. This position will work with physicians and support staff in promoting a team environment that supports customer service and high clinical standards in an efficient manner. The Manager is both patient and results focused, ensuring patient needs and fiscal/operations goals are met.

Education and Experience:

• Registered Nurse, BS degree required

• Five years of experience in a perioperative setting, operating room, PACU or surgery center

• Familiar with scheduling, billing, insurance reimbursement as applicable for OR setting

• Three years of experience and demonstrated skill in as a manager or lead role

Essential Duties:

• Coordinates, oversees, and assures the smooth operations and workflows of the clinic functions

o Maintains throughput and access to services

o Monitors patient volume to ensure volume budgets and goals are achieved

o Develops and maintains relationships with local physician offices, partners, community

organizations.

o Designs and supports disaster preparedness and response protocols at the community level in

partnership with health system Emergency Management following FEMA guidelines

• Promotes a service-oriented team approach to the services and work environment of the clinic

o Organizes, coordinates, and delegates work, ensuring the clinic operations run in an efficient

and effective manner

o Maintains skills in all roles to provide back up for these positions

as directed by licensure and scope of practice

o Develops and implements procedures and protocols related to front office and back office

processes

o Researches and resolves issues and concerns regarding office operations, functions, and related

matters

o Promotes and maintains effective communication among staff, providers and management

o Demonstrates exceptional customer service in a highly stressful environment

o Addresses client concerns promptly using customer-service

• Oversees staff by providing direction and guidance to maintain a team environment through training, recognition/evaluation and in-service education

o Schedules staff and coordinates time off requests, i.e. vacation and leaves, and coordinates

replacement staff as needed with the float pool scheduler and practice manager

o Observes and appraises staff performance to assure competency meets unit standards

• Works collaboratively with lea with the Medical Director to assess the effectiveness of the team, to include Physicians Advanced Practitioners, MA’s, and Ancillary services staff

o Develops department staff through ongoing education, on-the-job training, and evaluations

o Acts as a resource to the staff, resolving issues, and providing feedback as needed

o Assures compliance with health system’s affirmative action goals and policies

o Counsels staff on performance as required and effectively recommends employees for

transfers, promotions, demotions, training and termination

o Participates in progressive guidance and disciplinary action as needed, assuring all matters are

handled in accordance with applicable policy and procedures

• Maintains established policies and procedures including safety, environmental, and infection control standards

• Ensures the clinic meets regulatory and internal standards, including guidelines of the US Department

of Health Services and participates in regulatory audits and inspections

• Participates in community marketing of the Urgent Care Clinic

o Collaborates with community providers and clinics, offering marketing materials, explaining

services being offered that can support their practices and patient populations

• Collaborates with other Managers in the effective identification and resolution of office practice issues

o Participates in rotating weekend call for Ambulatory Care Centers with other Managers

o Accepts evening call to resolve issues during operating hours of the facility

• Participates in the financial performance of the clinic

o Provides input into the annual budget process and monthly review