Merchant Experience Product Associate - Chase Media Solutions

Chase Media Solutions, part of Connected Commerce, is dedicated to driving measurable outcomes for brands and real benefits for our customers. Our digital media solutions leverage our strong merchant relationships, our 65M customer base, and industry leading customer insights to find, attract, and engage intended audiences through their purchase journeys. As part of Chase Media Solutions, Merchant Experience is creating a seamless, engaging platform that enables merchants to leverage the extensive Chase consumer footprint to connect with past or future customers.

As a Merchant Experience Product Associate within Chase Media Solutions, you will manage a backlog of enhancements to deliver incremental value to our clients and cardholders. To deliver on this roadmap, you’ll partner closely with your product quad, including other product managers, design, data and tech teams, as well as business stakeholders.

Job responsibilities

• Be an advocate for Agile Principles
• Translate product objectives and key results into product backlog
• Actively participate in and provide leadership for all agile ceremonies
• Prioritize the backlog to ensure the most valuable increments of work are shipped first.
• Manage sprints to remove roadblocks and ensure the team can meet their sprint goals
• Collaborate closely with product designers, engineers, and data analysts to discover effective solutions
• Partner with the Product Quad to deliver new product solutions to market
• Be Accountable to the key results, including ensuring the relevant data is captured for measurement
• Use data to make informed decisions about your roadmap, prioritization of efforts, and key decisions in your backlog

Required qualifications, capabilities, and skills

• 3+ years of experience in product development, technology, or consulting with exposure to rigorous and large-scale program and product management
• Experience working in a highly matrixed organization and managing multiple stakeholders
• Excellent written and verbal communication skills. Ability to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders and partners
• Ability to analyze complex data sets and leverage that analysis to make data driven product decisions
• Proven background in partnering with technology partners to translate product requirements into technology sizing estimates and requirements
• Experience in successfully prioritizing new features, while balancing the needs of a cross-functional stakeholder group 

Preferred qualifications, capabilities, and skills:

• Experience with technical products / demonstrated ability to understand complex tech stacks at a high-level
• Experience in offers campaigns or Business to Business (B2B) spaces
• Experience in highly regulated industries

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for