Key Customer Success Manager

C.H. Robinson is hiring a Key Customer Success Manager to grow and retain key strategic accounts. In this role, your primary objective will be to ensure that customers derive maximum value from our technology and services through relationship-focused client management. As the main point of accountability, you will develop strategic relationships, provide value creation and solution expansion, and ensure overall customer satisfaction. You’ll achieve this by cultivating trust, aligning with executive-level customer contacts, and advocating for the customer. If you’re a candidate who can drive customer growth with passion and purpose, we invite you to apply and contribute to C.H. Robinson’s commitment to delivering excellence!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

The deadline for internal applications is Friday, March 28th, by the end of the day.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Manage top and bottom lines of accounts (over $3 million in net revenue annually), including global profit and loss, expense management, and monthly revenue projections

• Ensure accurate resource allocation and leverage customer-specific data to create viable supply chain solutions

• Develop and execute strategic plans aligned with both customer and C.H. Robinson’s visions, utilizing an enterprise project-based delivery model

• Build and manage strategic relationships with executive-level customer contacts, aligning internal and external business functions globally to support long-term goals

• Champion enterprise technical and operational capabilities to meet customer goals and drive results through industry and market trend insights

• Serve as an escalation point for operational excellence and manage strategic business reviews, account planning, and the customer value proposition

• Lead contract negotiations, identify growth opportunities, and develop improvement roadmaps while managing budgets and resources

• Translate the voice of the customer (VOC) into actionable insights, aligning business management processes and planning cycles with customer expectations

• Provide guidance and mentoring to service delivery teams, fostering a culture of collaboration, growth, and continuous improvement

• Promote a mindset of growth and stay informed of changes in customer businesses through regular communication and project management initiatives

QUALIFICATIONS

Required:

• Bachelor’s degree from accredited college or university

• Minimum 4 years of industry experience

• Ability to travel up to 25% (domestically and internationally)

Strongly Preferred:

• Healthcare experience

• Knowledge of Supply Chain and/or Logistics industry

• Account Management and/or Customer Success experience 

Preferred:

• Advanced proficiency in Microsoft Office Suite of programs

• Presentation experience with internal and external key decision makers

• Demonstrated experience in consultative and strategic sales

• Ability and desire to work in a fast-paced environment

• Strong negotiation and conflict resolution skills

• Advanced written and verbal communication skills

• Demonstrates skill of managing internal and external customer expectations

• Proven ability to build, lead, and foster a team-oriented environment<