Field Training Specialist

Field Training Specialist

Endodontic Practice Partners (EPP) is a nationwide partnership of private endodontic practices committed to delivering exceptional patient care, clinical quality, and business support. We empower our practices to thrive by providing expert resources to help them achieve their goals, while maintaining their individuality in today’s competitive healthcare landscape. EPP’s values are centered around integrity, compassion, and putting the patient first. We are currently looking for a Field Training Specialist to join our team in the Detroit, MI area.

Position Overview: As a Field Training Specialist, you will be responsible for providing both remote and onsite training for end users on practice management software and integrated products. Your role will involve working directly with dental staff across various departments and helping them navigate software systems that are essential for daily operations. This is a full-time, salaried position with opportunities for professional growth and development.

What You’ll Do:

• Training and Support: Provide remote and onsite training for end users on practice management software (HS One Dental) and third-party integrations such as Dexis, Carestream, and others.
• Troubleshooting & Issue Resolution: Review and resolve user-reported issues via email, Teams, and a ticketing system. Troubleshoot software-related problems and escalate complex issues to the Product Manager.
• Collaboration Across Teams: Work closely with other departments, including IT, Revenue Cycle Management, Marketing, and more, to ensure smooth software usage and integration.
• Security & Data Management: Maintain software security protocols and ensure compliance with established SOPs for confidentiality and data management.
• Training Materials & Follow-ups: Update training materials and provide follow-up on new software features, ensuring that users fully understand all capabilities of the systems.
• Project Participation: Actively participate in special projects and initiatives aimed at improving training processes and supporting office onboarding.

What You’ll Need:

• Education & Experience: High school diploma required; 1-2 years of experience in a dental practice is highly preferred. Experience with HS One specialty software and/or TDO and Endo Vision software is a plus.
• Skills & Abilities:
  • Excellent communication skills (verbal, written, and via Teams) with the ability to explain complex technical information in a clear and approachable manner.
  • Strong troubleshooting skills and attention to detail, particularly when dealing with software or technical issues.
  • Ability to work independently and manage multiple tasks while adhering to deadlines.
  • Familiarity with dental administrative and clinical tasks, with an understanding of dental office workflows.
  • Strong organizational and time management skills with the ability to coordinate meetings, training sessions, and travel plans.
  • Ability to adapt communication style to meet the needs of different learning styles (e.g., auditory, visual, kinetic) and various technical skill levels.
  • Patience and a customer service mindset, with a focus on ensuring end users fully comprehend the software features and best practices.
• Travel & Flexibility: This role requires up to 70% travel for onsite training and occasional evening/weekend work to accommodate office schedules. You will be responsible for managing your calendar and ens