Enterprise Issue & Incident Risk Partner

• Serve as a key risk leader supporting Zip’s global risk framework, contributing a deep understanding of 2nd line risk framework components with a proven track record in managing issue & incident lifecycle.
• Partner with business stakeholders and regional colleagues to enhance Zip’s issue & incident management framework and develop effective governance reporting to senior leadership.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Start your adventure with Zip 

We’re seeking an Enterprise Issue & Incident Risk Partner to join our growing 2nd Line of Defense team, with a particular focus on issue & incident management. This role requires someone who thrives in ambiguity, brings structure to chaos, and acts as a critical partner to 1st Line teams by ensuring Zip’s risk framework drives accountability, transparency, and continuous improvement. You’ll have impact from day one – shaping how we protect Zip’s operations, customers, and reputation.

This role requires partnership across both US and ANZ markets and strong risk governance acumen to uphold excellent risk management standards.

Interesting problems you’ll get to solve

• Lead 2nd Line oversight of issues and incidents across Zip US, ensuring timely escalation, root cause analysis, and action tracking.
• Enhance the issue and incident management process and system, while continuously improving the framework and policy in partnership with Group Risk (based in AU) and business stakeholders.
• Review and guide 1st Line on remediation plans, control design, and effectiveness.
• Prepare reporting for executive and board-level governance on risk incidents, trends, and lessons learned.
• Assist in the continued enhancement of Zip’s risk framework components such as RCSA, Risk Appetite Statements, Risk Taxonomy. 
• Partner with Group Risk and regional AU colleagues on risk framework components to allow effective cross-regional collaboration.
• Partner with internal stakeholders to ensure cross-functional visibility into control failures or breakdowns.
• Influence culture by embedding strong risk ownership and post-incident learning across business units.
• Monitor and validate closure of issues/ incidents and track effectiveness and timeliness of remediation efforts.
• Stay ahead of regulatory expectations and industry trends in incident and issue management.
• Act as a key contributor in Risk Forums, Governance Committees, and Audits.

What you’ll bring to the team 

• Minimum 5+ years’ experience in a Risk, Compliance, or Operational Risk role within a regulated financial institution, fintech and/ or lending space.
• Strong expertise in incident and issue management – including frameworks, RCSA, risk treatment, and reporting.
• Experience working in or alongside 2nd Line functions with demonstrated independence and the ability to provide constructive challenge.
• Knowledge of risk and control frameworks (e.g., COSO, RCSA) and familiarity with risk registers, taxonomies, and metrics.
• Effective communicator with ability to engage across senior stakeholders and technical/business teams.
• High comfort with ambiguity and change; ability to bring structure in dynamic environments.
• Experience working with risk systems or GRC tools required.
• Strong alignment to Zip’s values: Customer First, Own It, Stronger Together, and Change the Game.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized f