Manager - Major Projects

Position Information:

Job Title: Manager - Major Projects

Location: Binghamton, NY

Salary Range: $125,700 - $157,200

Schedule: On Site - Office

Job Summary

The Manager – Major Projects role works collaboratively with the Customer Service Lead Team and IT to drive improvements and change in Avangrid processes and systems, to deliver exceptional and efficient customer service. This role reports to the Director, Business Transformation and is responsible for leading and directing major projects such as New York SmartCare and similar major system developments and implementations for the New York Regulatory Portfolio.

Key Responsibilities

• Partners with Avangrid senior management to accomplish a broad range of corporate goals and objectives centered toward delivering the NY Regulatory Portfolio.

• Partner with Customer Service functional leaders to understand critical business requirements, develop specific action plans and roadmaps, resolve issues and eliminate barriers related to effectively deploying the strategies and meeting the objectives including avoidance of NRAs for NY Regulatory Projects.

• Champions establishment and formation of appropriate structure and resources in support of Customer Service and Networks business related projects.

• Establishes governance structure and ongoing oversight of New York projects portfolio being managed.

• Oversee, manage and direct project and portfolio performance to ensure goals, schedules, budgets, and benefits are met
• Must effectively manage organizational performance to attain results through strong relationships and work with various business units across the enterprise, ensure capture and ongoing assessment of benefits realization produce briefing and status reports on a regular basis for Avangird executive and as necessary regulatory agencies and other stakeholders.

• Integrate the change impacts, user experience and training needs across the business activities to ensure appropriate integration of the various projects is seamless to the organization.

• Provide leadership to the organization and project managers / workstream leaders to implement complex, difficult enterprise-wide programs,

• Take a leadership role in continuously assessing and addressing the needs of the business for team members to work efficiently and effectively with others, including all business areas and IT the community.

• Regular travel required to support the location of the major customer service projects

Required Qualifications

• Bachelor’s degree in a related field and a minimum of 8 years of related experience in a complex utility environment.  An equivalent combination of education and experience may be considered. 
• Experience leading the implementation of large-scale transformational initiatives and projects.
• Demonstrated experience in the development, communication and execution of a sound strategy and vision.
• Direct experience in business case development and business benefits capture.
• Proven track record of leading results-oriented teams in high pressure and high-profile assignments.
• Project Experience one of more of the following areas: SAP (CRMB, FICA, Billing, Metering), AMI, or Utility Transformation Projects
• Experience in process improvement methodology (Six Sigma, Green/Black Belt, Rapid Results, etc.)

• Excellent communication and interpersonal skills with ability to promote trust and collaboration in a diverse environment.
• Strong project management and organizational skills.
• Strong problem solving, analytical and decision-making skills.
• Excellent process, cost, and financial analysis skills.
• Self-motivated, organized and capable of managing multiple responsibilities and deliverables to successful completion.
• PC skills: Proficient in Microsoft Office (including Word, Excel, Access, PowerPoint and Visio).
• Develop clear, concise PowerPoint presentations and present at senior executive levels.

Preferred Qualifications

• Master’s degree in a related field.

• Experience leading enterprise cross-functional, cross-cultural teams.
• Delivering for the Business:
  • Global view of the Business – Advanced
  • Achieving Results and Continuous Improvements - Advanced
  • Initiative – Advanced
  • Innovation & Creativity - Advanced

• Global Relationships:
  • Flexibility & Globalization - Advanced
  • Customer Focus - Advanced
  • Communicating & Influencing – Expert
  • Teamwork - Advanced

• Managing People:
  • Team Management – Expert
  • Developing