Senior Production Support Engineer - Assistant Vice President

Job Description:

Job Title Senior Production Support Engineer

Corporate Title Assistant Vice President

Location Cary, NC

Who we are:

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

We are seeking an experienced and highly capable Senior Production support Engineer to support the Equities and Security Lending businesses. This role is pivotal in ensuring the reliability, performance, and scalability of our trading platforms. You will apply Site Reliability Engineering (SRE) principles to proactively manage system health, drive operational excellence, and collaborate closely with senior traders, developers, and cross-functional teams to optimize front-to-back workflows. As a Senior Support Engineer, you will be responsible for maintaining platform availability, resolving complex issues, and championing automation and observability initiatives. Your ability to communicate effectively across business and technology stakeholders, and operate under pressure in a fast-paced trading environment will be critical to success.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Ensure the stability, availability, and resilience of the trading platform through proactive monitoring, observability, and operational oversight

• Lead and contribute hands-on to production support activities, driving SRE best practices, platform reliability, and TOIL reduction

• Serve as the subject matter expert for users and stakeholders, providing timely support, incident management, and clear communications

• Investigate, resolve, and prevent application and infrastructure issues through root cause analysis, postmortems, and strategic follow-up actions

• Drive automation and continuous improvement initiatives, including self-healing capabilities, process optimization, and operational efficiency enhancements

• Act as a production gatekeeper, partnering with developers, analysts, and project teams to support deployments, platform enhancements, disaster recovery, and business continuity activities

Skills You’ll Need

• Extensive experience in Production Support, SRE, or DevOps within financial services or trading environments

• Strong technical expertise in Linux/Unix, SQL, scripting, and programming languages such as Python or Java

• Experience with monitoring, observability, and incident management tools, with a focus on platform reliability and performance

• Knowledge of APIs, messaging technologies, distributed systems, cloud platforms, containers (Docker/Kubernetes), and continuous integration/continuous deployment (or development) practices

• Understanding of trading systems and trade lifecycle concepts, combined with strong communication, stakeholder management, and collaborative problem-solving skills

Skills That Will Help You Excel

• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs

• Demonstrated ability to lead major incident response efforts, prioritize effectively under pressure, and drive issues through to resolution in