Customer Service Representative

Job DetailsJob Location: Tukwila Main Lab LLC - Tukwila, WA 98168Position Type: Full TimeEducation Level: High SchoolSalary Range: $22.00 - $25.00 HourlyJob Shift: Day

ABOUT US 



An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence. 



 



Position Summary: 



The Support Services Specialist performs a broad range of customer service functions in support of pathologists, clients, and patients, utilizing multiple systems and applications, including proprietary software. This role triages and resolves a high volume of requests received primarily via phone, email, and fax, as well as through in-person interactions. The Support Services Specialist is required to adhere strictly to HIPAA regulations and follow established safety and Personal Protective Equipment (PPE) protocols, as the position may involve exposure to environmental hazards. 



Position Schedule:  Monday - Friday, 7:30am - 4:00pm



 



Essential Duties: 





Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests 







Process medical records requests for pathology reports and other documentation 







Intake and processing of fax and email communication 







Data entry using LIS system 







Tissue release requests to patients, funeral homes, legal entities or other 3rd parties 







Notification of critical results to clinician offices 







Create and print custom requisition forms for non-interfaced clients 







Clerical duties including internal mail distribution 







CRM data management including account and contact information as well as logging of each call  







Duplicate patient profile management 







Other duties as assigned 





Knowledge/Skills/Abilities: 







Exhibit precise attention to detail 







Adaptable & flexible 







Time management skills and organization and the ability to multitask 







Has exceptional verbal and written communication skills 







Performs with a professional demeanor 







Able to perform well under pressure with a large work volume 







Knowledge of HIPAA regulations and PPE requirements 




Qualifications

Qualifications/Experience: 





Minimum High school graduate 







1+ years of relevant customer service experience, preferably in a healthcare setting 







Medical terminology, preferred 







Prior clinical medical setting or laboratory experience preferred 







Basic computer program & application skills 





 



Physical Requirements: 





Be able to lift up to 20 lbs. 







Sitting 







Computer use 







Walking 









In-Office attendance required 





 



Benefits: 



CellNetix offers a comprehensive benefits plan. 





Medical, Vision, Prescription company paid options. 







Employee only HSA $30.90/per month or Employee only PPO $54.30/per month. Dependent plans also available. 







Dental company paid options. 







Employee only $0.00/per month. Dependent plans also available. 







401K company match up to 4% 







Paid Time Off (PTO) 







0-3 Years of Service: Accrue up to 15 days per year 







4-7 Years of Service: Accrue up to 20 days per year 







8-12 Years of Service: Accrue up to 25 days per year 







13+ Years of Service: Accrue up to 30 days per year 







Holiday Pay 







6 paid holidays per year 







4 floating holidays per year 







Company paid Life and Disability insurance.