Client Care Coordinator Urgently Needed

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Client Care CoordinatorAre you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Are you passionate about person-centered care and committed to creating extraordinary care experiences for clients and families and their caregivers? If so, we have an opportunity for you!The Client Care Coordinator is responsible for creating extraordinary experiences between client, families and care staff and ultimately manages “best in home care” care plans. Compensation & Benefits:

• Pay range $20 - $23 per hour DOE
• Medical benefits, including vision, dental, life, STD, Accident after 60 days.
• Paid mileage and travel time.
• Paid holiday, vacation, and sick time
• Paid HCA training & CEUs
• 401 (k) retirement plan
• A great working culture
• Recognition, celebrations, and great team interactions! 

Responsibilities:

• Client Care Coordinators develop and maintain the client care plan, creating extraordinary client & caregiver experiences and communicating with clients, families, care staff and referral sources.
• Serves as a mentor to caregivers and supports their care delivery.
• Maintains a calm, positive demeanor always and is able to effectively multitask in a high functioning office environment.
• Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. 
• Answers the phone with the express intent of improving the quality of life for the caller. 
• Relies on empathy to learn and understand a family’s care needs. 
• Shares helpful community resources. 
• Schedule in-home consultations and care delivery start dates.
• Has a successful sales track record in converting customers over the phone and has prior experience working in the home care or healthcare industries.  
• Complete supervisory visits of clients and care staff when needed.
• Always maintains professionalism and proper business etiquette with interaction between clients, families, care staff, referral sources and office staff.
• Occasional work on evenings and weekends may be required. Work will generally be performed in an office setting, but occasional visits to client homes or partner facilities may be required.
• Assist with sales, recruiting, hiring, onboarding, training, and personnel management.
• Provide on-call services after hours and weekends as needed or directed by the Administrator.

Qualification:

• High school graduate or equivalent
• Prior experience working in the home care industry, medical office or customer service setting.
• Current caregivers, NAC/CNA/HCA encourage to apply.  If you’re not certified, must be willing to complete your HCA training within 120 days of hire.  We will pay for your training.
• Able to work independently, demonstrating sound judgment.
• Be available as required for on-call duty outside of normal office hours.
• Have a valid driver’s license, current automobile insurance and willing to drive within Spokane County.

Compensation: $20.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team m