Customer Experience Advocate

Department: Compliance Services

Employment Type: Full Time

Location: Las Vegas, Nevada - FinTech Innovation Center

Reporting To: Customer Experience Manager

Description

Become a valued member of the Everi team as a Customer Experience Advocate, where you can enhance your expertise in marketing, casinos, and instructional techniques. In this position, you'll have the opportunity to broaden your understanding of the industry, enrich your customer service acumen, and contribute your best to our Everi family!

An ideal candidate should possess a strong appetite for learning, a desire for mentorship, enthusiasm for training and nurturing others, technical proficiency, excellent business insight, and a proactive eagerness to establish valuable industry connections!

Key Responsibilities

• Exercise discretion and independent judgment managing company training programs in accordance with business needs and customer requirements, ensuring an overall positive customer experience.
• Regularly collaborates with cross-functional teams in developing course content specifications.
• Actively provides excellent customer support while assisting with deployment and installation of hardware and software products.
• Provide customer post-implementation training services, including webinars, curriculum development, and ongoing support via phone and email.
• Assist internal teams and provides information to customers related to utilization, application configuration, user access, and systems security for new installations and upgrades.
•  Actively collaborates with cross-functional teams ensuring efficient and effective deployment and maintenance of services.
• Responsible for preparing lesson plans including the method, media, and documentation to be presented; assists in reviewing course documentation and materials, ensuring accuracy and relevance.
• Responsible for delivering on-site and online training to internal and external customers on the use and support of Company hardware and software products.
•  Coordinates training timelines, requirements, and agendas with customers prior to product installation, ensuring trainers and customers are prepared.
•  Serves as a training subject matter expert and assists other trainers as needed.
• Actively builds relationships and represents the Company with clients and business partners.

Skills, Knowledge and Expertise

Qualifications:

• High School Diploma or GED required.
• Ability to travel up to 85% to casino sites for training.
• Customer-facing, relationship-building experience.
• Demonstrated ability to manage multiple projects.
• Excitement for training and mentoring others.
• Strong business acumen and understanding of casino/gaming operations a plus.
• Eagerness to build valuable connections within the industry.
• Technical troubleshooting.

Benefits

• Everi’s benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
• Discretionary Time Off (DTO) - No more “banking hours” to take a day off and the perfect way to prevent burnout and improve productivity.
• Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi’s total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!

Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry’s single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions ,depend on each case’s facts and circumstances. A reasonable estimate of the current range is $58,900 - $67,000 annually.
Everi is an Equal Opportunity Employer. All quali