Job Description Summary

Organization's Summary Statement:

University Human Resources Operations is seeking a detail-oriented and service-driven HR Generalist to join our team. This position is a critical front-line resource, providing comprehensive HR customer service and operational support to campus HR Analysts, employees, and other stakeholders.

The HR Generalist responds to inquiries across a wide range of human resources functions, including benefits, recruitment, training, HR transactions, and general HR policies and procedures. In this role, you will serve as the primary point of contact for campus users, providing guidance, troubleshooting support, and process navigation related to core HR systems and procedures. This role involves troubleshooting, testing, and partnering with HR and Workday teams to resolve complex issues. Systems include ServiceNow, Workday, State of Maryland Systems, and other campus-based systems.

Success in this role requires the ability to manage multiple priorities, navigate and understand complex systems, communicate clearly and empathetically, adapt quickly to changes, and provide accurate and timely support. A strong customer service mindset and the ability to translate complex HR concepts into clear guidance are essential. This role plays a key part in delivering responsive, knowledgeable, and effective HR services to the campus community.

Physical Demands:
Because of its customer service nature, this is an in-office position that adheres to a standard work schedule. The majority of time is spent sitting at a desk at a computer workstation, and moving around the office to assist customers. Limited travel around the campus, and off-campus, may be necessary.


Licenses/ Certifications: NA

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Three (3) years of professional human resources experience.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of human resources policies and procedures, and federal, state, and other applicable human resources related laws, rules, regulations, and ordinances.
Skill in the use of Microsoft Office products.
Skill in troubleshooting system errors.
Ability to multi-task and prioritize assignments.
Ability to analyze situations and determine the best recourse for response.

Additional Job Details

Preferences: N/A

Required Application Materials: Cover Letter, Resume', List of References

 

Best Consideration Date: 7/28/2025

 

Posting Close Date: N/A

 

Open Until Filled: Yes

 

Job Risks

Not Applicable to This Position

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

VPA-University Human Resources

Worker Sub-Type

Staff Regular

Salary Range

$52,100-$62,520

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by fed