Case Manager AOD II Certified MC VOA

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless facilities, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $24.83 - $26.14 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

JOB SUMMARY AND PURPOSE

Case Manager, AOD II, assesses participants and coordinates access to medical, educational, social, prevocational, vocational, rehabilitative, or other community services. The Case Manager is the primary point of contact to coordinate services and care for assigned clients. In collaboration with the AOD Counselor and Therapist, the Case Manager ensures that critical linkages to support services meet the medical, mental health, housing and education needs of the participant are consistently and effectively delivered

DUTIES AND RESPONSIBILITIES

• Conducts comprehensive screenings and assessments with individuals (and families as appropriate) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
  • Assess barriers facing the clients and develop a case plan.
  • Coordinate individualized planning with clients to meet short- and long-term needs.
  • Provide service linkages and support systems to ensure identified needs are met.
• Coordinates case conferences with clients, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals.
• Acts as advocate for client before judicial, community, social service, and administrative bodies as needed; facilitates support groups and client participation
• Network and communicate with referral agencies and community resources, as well as family members and natural supports
  • Responsible for transferring benefits from previous county of residence to Los Angeles County for beneficiaries who have moved
  • Facilitate necessary transitions in substance abuse treatment between levels of care (from residential to outpatient treatment, etc.)
• Trains and Guides colleagues who are earning their AOD Certification (employees with current AOD Registration who are completing required supervised hours).
• Other duties as may be required to meet program goals, and the goals of program participants

ESSENTIAL ABILITY ACKNOWLEDGEMENT

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES:

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment
• Assessment: through individual meetings on a regular basis and as part of Case Management team develop a detailed plan of action to meet the client’s needs, set goals and find the necessary resources to meet those goals
• Coaching and Social Support – accompany participants to activities and services
• Coordinate Care and Case Management as part of team, connecting participants to appropriate services
• Advocacy for participants before other agencies/community settings
• Capacity Building – motivating participant progress
• Trains and guides Registered AOD Counselors
• Other duties as required and is subject to change at any time.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients