Senior Account manager

Job Purpose

Job Purpose

 

We’re looking for a strategic thinking, results-driven Enterprise Account Manager to accelerate RWS’s growth across the North America territory. The role will focus on managing and growing a portfolio of Enterprise accounts, combining new business acquisition with the expansion of existing relationships. You’ll work closely with our Pre-Sales team and our Client Services team to define the strategies to drive new opportunities, introduce our suite of products and services, and execute on our account strategies

 

About Transform

 

 

Our Transform business is evolving from a traditional services model to a solutions-led approach powered by Generative AI. We partner with leading global brands across Life Sciences, High-Tech, Manufacturing, Automotive, and Financial Services to deliver innovative, language-centric solutions that enable digital transformation. As language underpins the effectiveness of Large Language Models, it remains central to our value proposition—empowering clients to engage global audiences, unlock new revenue streams, and expand into new markets.

 

As a Senior Account Manager, you will be responsible for driving strategic growth across a portfolio of key client accounts. This includes deepening relationships, identifying expansion opportunities, and ensuring the consistent delivery of high-value solutions. You will play a critical role in positioning our organization as a trusted, long-term transformation partner while accelerating account growth and maximizing client impact.

 

Job Overview

Key Responsibilities

 

Account Management Execution

 

• Assume full ownership and accountability for a portfolio of key client accounts, driving commercial performance, revenue growth, and long-term value creation while building trusted relationships with senior stakeholders.
• Develop a deep understanding of client strategies, business challenges, and financial drivers to proactively identify, shape, and prioritize high-impact, value-led opportunities.
• Create and execute comprehensive, multi-year strategic account plans aligned to client objectives and internal growth targets, with clear revenue, margin, and expansion goals.
• Lead strategic selling initiatives within existing accounts, identifying, qualifying, and closing new business opportunities in close partnership with Business Development and Pre-Sales teams.
• Own the end-to-end commercial lifecycle—from opportunity development through deal structuring, negotiation, and close—ensuring strong financial discipline, accurate forecasting, and operational excellence.
• Apply strong financial acumen to manage account profitability, pricing strategies, and contract performance, ensuring sustainable growth and margin optimization.
• Establish and expand executive-level relationships across complex enterprise organizations (2,500+ end users), positioning the company as a strategic, value-driven partner.
• Act as the voice of the client internally, aligning delivery, commercial, and solution teams to ensure seamless execution, client satisfaction, and achievement of business outcomes.

 

Leadership & Collaboration

 

• Direct and mobilize cross-functional teams to develop and deliver compelling, differentiated proposals, driving accountability for outcomes, speed, and quality in line with revenue objectives.
• Represent the business in client forums, industry events, and executive engagements, actively positioning our solutions to expand wallet share and generate new revenue opportunities.
• Drive alignment and execution across internal stakeholders, using influence and commercial rigor to secure the resources, capabilities, and prioritization required to deliver against account growth targets.
• Operate as the commercial leader of the account, fostering a performance-driven environment that balances collaboration with clear accountability for results, revenue growth, and client impact.

 

Financial & Commercial Awareness

 

• Demonstrated track record of consistently delivering account growth and exceeding revenue targets through disciplined execution and strategic account expansion.
• Lead complex commercial negotiations, renewals, and contract structuring, securing favorable terms that maximize revenue, margin, and long-term client value.
• Safeguard and optimize account profitability through strong financial acumen, disciplined pricing strategies, and proactive risk identification and mitigation.

 

 

Operational Excellence