Stars and Quality Program Manager

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? If so, we should talk.

 

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that's just an Honest day’s work.

Your Role 

The Stars & Quality Programs Manager will act as a subject matter expert on Medicare Advantage, MSSP, and ACO REACH quality metrics and performance strategies to drive success on supporting high-quality care for patients in Honest’s partner organizations. The Stars & Quality Programs Manager will be responsible for developing the action plans to help our providers reach their quality goals and implementing them across the field teams and practice partners. The Program Manager will also oversee day to day quality relationship with our provider partners, provide quality training to field teams and practice partners, and drive performance in  ensuring quality gap closure. 

 

Primary Functions Include: 

Program Management and Delivery 

• Assist with the design, development and implementation of partner specific quality workplans to ensure optimal performance. 

• Assist with the development and implementation of initiatives to address care gaps, improve patient outcomes, and drive quality performance for each contract. 

• Collaborate with internal teams to ensure optimal Consumer Assessment of Healthcare Provider & Systems/Health Outcome Surveys (CAHPS/HOS) performance. 

• Attend partner meetings with quality performance updates, inform on initiatives, and provide recommendations. 

• Ensure the quality team meets deliverables for our partners, communicate risk/known barriers to leadership, and provide guidance to improve measure performance 

• Monitors key performance indicators (KPIs) ; intervenes as needed and escalate issues where performance falls outside of expected levels. 

 

How You Qualify 

• Bachelor’s degree in health administration, business, or similar field required 

• 3+ years of experience with quality programs such as ACO REACH and STARS required 

• Medicare Advantage experience required 

• Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity 

• Ability to manage complex, cross-functional, and enterprise-wide projects that align with the overall Stars workplan 

• Comfortable and experienced with Excel, Word, PPT, Adobe PDFs, experience with downloading reports and documentation from portals and SFTP sites 

• Data analytics experience preferred 

• Some travel required, up to 20% 

The base pay range for this role is $84,200 - $96,800. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.

 

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