Sales Coordinator / Customer Service Rep. - BD Egg

Under the motto “Taking action for future generations”, we at Big Dutchman have been conveying our ideas to more than 100 countries for over 80 years – because feeding the world is our profession. Our high-tech farming solutions for proteins and plants make our customers successful and empower farmers around the world to act more sustainably. And no wonder, because whether at our headquarters in Vechta (Germany) or at our locations on five continents: in our family-owned company, more than 3,400 motivated employees provide animal-friendly and sustainable solutions. As a driver of innovation, we never lose sight of the appreciation we have for our team. We enjoy our daily business and take action for future generations together.

Does this sound like the working environment you are looking for? Then join our team as a:

 

[[Sales Coordinator / Customer Service Representative]]

 

Duties and Responsibility

• Daily contact with Customers, Sales, Engineering, Field Service Technicians, Purchasing and Logistics
• Coordinate all aspects of order management for customers
• Follow up on incoming questions/requests from customers using effective communication, problem solving techniques and ensure information/documentation is filed accurately for future reference
• Work with all internal departments to answer customer questions relative to product, policies, and procedures
• Accurate entry of orders, return goods authorizations, warranty return goods authorizations and credit requests
• Coordinate order changes, cancellations or additions
• Coordinate the development of proper parts lists with Sales and Engineering
• Investigate order shortages, damages and replacements, and then correspond the findings to appropriate parties to insure resolution
• Effectively and promptly communicate with customers regarding customer service issues (i.e. orders, shipping, pricing, availability, delivery, accounting, quality, etc.)
• Prepare quotations as needed
• Facilitate entry of service reports based on feedback from customers
• Job site/customer visits when determined necessary
• Create a positive atmosphere for customers and staff
• Provide relevant feedback aiming to exceed customer expectations
• Organize daily work, prioritize work time and effectively manage deadlines
• Maintain precise, organized files — both physical files and electronic files
• Be an excellent teammate and work with limited supervision
• Other duties as assigned by supervisor

 

Qualifications

• 2-year business degree or 3-5 years equivalent experience
• Excellent written and verbal communication skills
• Customer order processing / customer service experience
• Word processing and spreadsheet software experience
• General technical aptitude and project management ability
• Ability to travel occasionally

 

What is your chance?

You will be part of a dynamic and challenging working environment characterised by flat hierarchies and open and constructive cooperation. Take on exciting tasks in a rapidly growing market and contribute your skills with a lot of initiative.

 

You want to convince us right away?

Send us your detailed application documents, including your salary expectations and earliest possible starting date.