Data Training and Technical Assistance Specialist

ABOUT ZERO TO THREE

Founded in 1977, ZERO TO THREE works to ensure that babies and toddlers benefit from the early connections that are critical to their well-being and development. Our mission is to ensure that all babies and toddlers have a strong start in life. At ZERO TO THREE, we envision a society with the knowledge and will to support all infants and toddlers in reaching their full potential. Our Core Values Statement: We believe that how we do our work is as important as what we do. To learn more about ZERO TO THREE, please visit our website at zerotothree.org.

SUMMARY

The Data Training & Technical Assistance Specialist supports data systems and training efforts across the HealthySteps (HS) network. Reporting to the Product Director of Technology, this role provides technical assistance for data collection at new and existing HS sites, ensuring data integrity and usability. The Specialist collaborates with the Product Management, Research & Evaluation, and Quality Teams to develop professional development resources, support fidelity monitoring, and enhance data literacy and reporting on HS outcomes.

ESSENTIAL RESPONSIBILITIES

HealthySteps Sites

• Oversee HealthySteps sites with respect to data systems, data collection and reporting from initial interest  through full implementation with fidelity:
  • Guide sites through the onboarding process for data collection within their EHR or additional data reporting tools.
  • Deliver HS training and technical assistance to new sites and on-going training and support to existing sites on an as-needed basis.
  • Provide technical assistance to HS sites with a focus on data system revisions, high quality data collection and reporting to support fidelity attainment, priority outcomes and Annual Site Reporting (ASR) reporting.
  • Provide fidelity remediation support specific to data collection and reporting to sites with fidelity challenges.
  • Trouble shoots and/or triage data related requests to the Product Management team and supports the resolution of data issues.
• Develop and maintain communications with sites in support of National Office strategy and goals related to high data collection and reporting.

National Office Operations

• Participate in revision of training and technical assistance practices related to data collection, based on required project goals and outcomes, to ensure they are relevant and feasible for sites.
• Participate in regularly scheduled team meetings and organizational meetings.
• Work closely with Quality, R&E, and data vendor(s) to ensure seamless system of support to the network of HS sites.
• Performs other duties as assigned for the purpose of ensuring the efficient and effective functioning of the program.

ESSENTIAL SKILLS & EXPERIENCE

• Minimum of 3-4 years of experience as a Data or Business Analyst; or a degree in health informatics
• 3-4 years of experience working with Electronic Health Record’s (EHR’S)
• Experience with user interface activities and customer support related to data collection systems and end users. (i.e. CHADIS, REDCap, Phreesia)
• Strong Healthcare experience/knowledge, including clinical workflows.
• Strong analytical skills.
• Ability to communicate with a diverse set of stakeholders across business and technology.
• Strong verbal and written communication skills.
• Experience documenting and translating complex technology requirements.

EDUCATION

Minimum of bachelor’s degree and related work experience in a healthcare setting.

COMPENSATION & BENEFITS

This position's salary is estimated to be mid $70,000s to mid $90,000s depending on experience, geo-location, budget, and other comparable and similarly scoped internal positions. In addition to salary, ZERO TO THREE offers a comprehensive benefits package including medical, dental, vision, HRA, retirement contributions, generous leave benefits and more.

PHYSICAL REQUIREMENTS

While performing the responsibilities of the job, the employee is frequently required to use finger dexterity and sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. Also, they may need to remain seated for extended periods, can perform repetitive motions, and reach for objects. An employee is frequently required to hold a writing instrument, communicate verbally, and hear well enough to detect nuances and receive detailed information. They may be required to grasp objects, push, and pull objects, bend, stand, walk, squat, or kneel. Vision abilities required by this job include close vision for data preparation or an