Field Service Tech I, Santa Fe

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Emphasizing Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.

If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue and keeping customers selling lottery tickets.

We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.

Job Duties:

• Performs client-site servicing, repair, survey and/or installation of company product(s).

• May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking.

• Provides technical support to customers on operational or maintenance aspects of system equipment.

• Serves as customer contact on technical and service related problems.

• Diagnoses mechanical, hardware, software and systems failures using established procedures.

• Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.

Qualifications

Education

Must have a high school diploma or equivalency.

Qualifications:

• An understanding of and some experience with troubleshooting computer software and hardware technologies

• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills

• Promptly respond to customer/management request and feedback.

• Proven self-starter with motivation and ability

• Great organization and time management skills that allow you to handle

• multiple responsibilities efficiently and promptly

• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime

• Ability to prepare and analyze reports to identify product failure trends and

• service ability issues

• Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)

• On occasion climbing ladders

• Pass background check and a clean driving record

• Pass a NM- DOT written / driver skills requirements

• Pay Rate: $21.50/hour

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, s