Senior Associate: Communications, Prioritization and Reporting Risk Specialist | Retail Bank (Hybrid)

Recruiting: VA - McLean, United States of America, McLean, Virginia

Senior Associate: Communications, Prioritization and Reporting Risk Specialist | Retail Bank (Hybrid)

The mission of the Retail Risk Office is to help enable Retail Bank to deliver innovative products and services to our customers in a well-managed way.

 

As a Risk Specialist on the Communications, Prioritization and Reporting Team, you will be part of a highly motivated team responsible for delivering top-notch support to our Retail Risk Office associates. 

You will have the opportunity to: 

• Work with multiple horizontal support teams to identify upstream and downstream dependencies in our efforts to be well-managed

• Engage with Pod Leads to help maintain and refine team backlogs in an organized manner, to ensure we are properly prioritizing our work based on team capacity

• Use your vantage point to connect the dots of the changing strategic and operational priorities and partner with leadership to understand the impacts

• Develop and implement a prioritization framework that takes into account factors such as business value, deadlines, resources and dependencies

• Leverage productivity tools (Jira, MPG Hub, Reporting, etc.) to influence improvement and/or enhancement opportunities  

• Work autonomously and consistently deliver results in an efficient and timely manner

 

Qualities of a Successful Candidate:

 

Creative and Communication: You convey complex ideas concisely and confidently when engaging in conversations, presentations and meetings. You adapt your communication to your audience and are comfortable with presenting to all levels within the organization. You have strong written communication skills, allowing you to create compelling and effective written materials. 

 

Collaborative and Team-Oriented: You thrive in a collaborative space and seek insights from others. You bring energy to the group and rally to reach a common goal. You have a natural ability to build and maintain strong professional relationships and can effectively contribute to the success of your team through an inclusive approach to work. 

 

Curious and Analytical: You are intellectually curious to question the obvious, explore options, and seek to develop and implement efficiencies and process improvements. You collect and analyze data to identify trends and process gaps that are grounded in evidence; as a result you are able to make strategic and tactical recommendations.

 

Organized and Action-Oriented: You can quickly put structure in place to manage the work in a dynamic complex environment. You possess excellent organizational skills, are methodical in your approach and consistently maintain order and efficiency with tasks. You are detail-oriented, able to manage multiple responsibilities, and ensure that all aspects of your work are structured and well-coordinated. 

 

Passionate and Customer-Focused: You exemplify a strong customer-centric approach, proactively seeking to understand customer needs and objectives and consistently strive for nothing less than an exceptional customer experience. 

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of Operations or Risk Management experience

• At least 1 year of experience working with Agile methodologies and tools such as Jira, Scrum, Kanban, SAFe, etc.

• At least 1 year of experience with Excel and Google Suite such as Slides, Sheets, etc.

Preferred Qualifications:

• Bachelor's Degree or Military experience 

• At least 2 Years Project Management experience

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $99,500 - $113,600 for Sr. Risk Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include ca