Associate Director, Change Management

PAY GRADE: 32E

CONTEXT OF THE JOB:

Under the limited direction of the Director, the Associate Director of Change Management plays a strategic role in enabling institutional transformation and building organizational resilience. This position leads efforts to support leaders and teams through change, with a strong emphasis on coaching, stakeholder engagement, and change readiness.  In addition, the incumbent contributes to leadership development programming, ensuring alignment with broader organizational effectiveness goals. 

KEY RESPONSIBILITIES:

Change Management

• Lead the design and execution of change management strategies for institutional initiatives, including reorganizations and strategic shifts.
• Conduct stakeholder analysis, readiness assessments and impact evaluations to inform change planning.
• Develop and implement communication and engagement plans to support successful adoption and sustainability.
• Serve as a change coach to leaders and project teams, helping them navigate resistance and build change capability.
• Monitor and evaluate change efforts, providing feedback and recommendations for continuous improvement.

Coaching & Consultation

• Provide individual and team coaching to support leadership effectiveness, change agility, and team dynamics.
• Facilitate coaching conversations that build self-awareness, strategic thinking, and resilience.
• Act as a thought partner to leaders navigating complex organizational challenges.
• Support the development of a coaching culture across the institution through training, tools and peer learning. 

Leadership Development (Supportive Role)

• Contribute to the design and delivery of leadership development programs, with a focus on change leadership and coaching skills.
• Support cohort-based learning experiences and workshops as a facilitator or subject matter expert.
• Assist in evaluating leadership development initiatives and integrating feedback into future programming. 
• Collaborate with colleagues to align leadership development with institutional strategy and talent needs.

QUALIFICATIONS:

• Bachelor’s degree in Organizational Development, Human Resources, Psychology, Education, or related field and seven years of related experience, or an equivalent combination of education and experience. Master’s degree preferred.
• Demonstrated experience leading change initiatives and coaching leaders through transition.
• Strong facilitation, coaching, and consulting skills.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to collaborate across all levels of the organization.
• Ability to analyze data and translate insights into actionable strategies.
• Experience in a higher education environment preferred.
• Certification in change management (e.g., Prosci, Kotter) and coaching (e.g., ICF, Gallup, Hogan) preferred.
• Familiarity with leadership development frameworks and tools preferred.