Lead Medical Assistant- Oncology/ Hematology

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Lead Medical Assistant is an allied health professional who works under the guidance of the clinical and administrative leadership of a single or multiple practices. He/she services as a mentor and support to other medical assistants, student externs and any other non-licensed practice staff within and across assigned practices. In addition to the expanded lead role, he/she performs all the required functions of a Medical Assistant demonstrating proficiency in assigned clinical responsibilities, as well as serving as a role model for promoting excellent care with compassion, maintaining effective and efficient workflows and interacting with patients, families and other colleagues in a friendly manner promoting excellent patient experiences.

Job Description:

Essential Duties & Responsibilities (including but not limited to): 

• Serves as a role model and mentor providing support, training, direction and sharing of knowledge to other Medical Assistants, student externs and any other non-licensed staff within the assigned practice(s).   May provide direction and oversight for compliance and regulatory matters, referring issues to the Practice Manager.  
• Acts as a lead person in daily operations of the office.  Researches, priorities and follows-up on incoming issues and concerns addressed to Practice Manager, including those of a sensitive and confidential nature.  Works closely with the Manager, or their designee, to determine the appropriate course of action, referral or response. Serves as liaison with other administrative staff across the MAH administrative and clinical departments as requested.  Works to effectively improved and maintain patient access.
• Responsible for working closely with the Practice Manager(s), physicians, nursing staff and other clinical providers to ensure the effective and efficient flow of patients.    
• Takes the lead on supporting other non-licensed staff with changes in workflow, computer systems and office process changes.  Works closely with the Practice Manager(s) to identify training needs to support the development of team members providing a safe environment to both provide and receive care.   
• Completes pre-visit planning which may include, but not be limited to the review of clinical assessments, Health Care Proxy statuses, immunization statuses, ensuring test results and consult reports are received and available and understands the patient’s purpose for the appointment.
• Receives and prepares patients for exams:

a.    Greets patients warmly and professionally
b.    Identifies patients using second identifier at all times
c.    Determines if there is an acute medical need and responds accordingly
d.    Records pertinent patient information into Epic per practice protocol. This can include but not be limited to chief complaint, updated medications, allergies, problem list updates, recent hospitalizations/ER visits and updating medical history. 

• Performs medical assisting duties with may include, but not be limited to, vital signs, height and weight, EKGs phlebotomy, pulse oximetry, spirometry, dressing changes, suture removal and assisting during other specialized testing or procedures.
• Maintains exam rooms, equipment and inventory levels in clinical areas between patient and at the end of each day.

a.    Ensures equipment, instruments and diagnostic equipment are sanitized and in good working order.  Replenishes stock as needed
b.    Completes and maintains calibration records and logs
c.    Follows established policies and OSHA guidelines for cleaning and disposing of all hazardous materials including blood and bodily fluid spills

• Assists the provider with office-based clinical procedures and exams.  Serves as a chaperone as requested.  These may include pap smears, cultures, suturing and/or biopsies.  May reposition patient, assist provider with specimen collection, and properly labels and logs specimens and test for sending out to labs.
• Completes point of care office-based testing including but not limited to IFOB, INR, Glucose, A1C, Urinalysis, HGC, etc. as ordered.

a.    Performs and logs quality control testing on all office based test kits as recommended by manufacturer. 
b.    Collects specimen and performs office-based testing following kit instructions
c.    Documents results and associated charges and reports results to provider and/or patient as per departmental workflows
d.    Follows up as instructed by provider

• Administers medications and injections, subcutaneous and intramuscular as ordered by the provider.  Documents all activity in patient’s electronic record.
• Reconciles patient care logs period