Director, Enterprise Operations

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Director of Operations will play a pivotal role in streamlining the operations of our Enterprise division, bringing together all business lines and improving market demand. This individual will be responsible for creating and implementing policies, overseeing the sales and account collections processes, managing Salesforce, and ensuring all units are aware of policies and decisions. The ideal candidate will have extensive experience in the ed tech industry and a strong background in various project management and collaboration tools.

Responsibilities Include, But Are Not Limited To:

• Develop and implement comprehensive operational strategies for the Enterprise division, aligning with company objectives and industry best practices.
• Analyze business performance with the ability to identify issues, drive to the root cause(s) and develop the appropriate corrective actions
• Lead the development, implementation, and coordination of efforts to create business processes to unify and share data, produce smoother workflows, and create greater transparency across Enterprise. Proactively address change management needs to champion the adoption of new processes and practices.
• Collaborate with cross-functional teams to ensure seamless integration of business lines and effective communication of policies and decisions.
• Oversee the planning, execution, and evaluation of operational projects and initiatives.
• Manage the utilization of Salesforce, Jira, Confluence, and other tools to optimize division operations and performance.
• Develop and manage budgets, ensuring cost-effective allocation of resources and alignment with strategic objectives.
• Engage in the review and approval cycle for certain operational and financial activities to build a strong internal control structure
• Implement process improvements and workflow optimizations to drive operational efficiency
• Establish, communicate, and implement administrative and operational systems so that the Operations function is positioned to collaborate across the organization and deliver timely and effective results
• Collaborate with senior leadership to set short-term and long-term goals and objectives for the division.
• Stay up-to-date on industry trends and best practices, ensuring the continuous improvement of the Enterprise division's operations.

Things That Should Be In Your Background:

• Subject Matter Knowledge and Experience. Demonstrated experience as a senior-level Operations leader with solid program and project management experience in designing tech-forward business process improvements and system operations and systems management. Working understanding of and conversant in vocabulary related to system implementation, CRM technology project management
• Fast and Nimble Learner. Quickly synthesize information, identify gaps, and deliver recommendations. Regularly assess progress and make adjustments to approach as needed.
• Strategic Thinking and Communication. Organize complex information into clear frameworks, and identify open questions and areas for further learning. Exceptional written and verbal communicator, with strong executive influence.
• Work Product Excellence. Maintain and model a high standard for written and visual communication (e.g. memos; emails; presentations, dashboards).
• Judgment. Build an instinct for seeing around corners to anticipate how any given project or decision may impact internal and external stakeholders, and exercise great judgment.
• Intellectual Curiosity. Demonstrate an interest in and openness to new ideas, and a willingness to take intellectual risks. Remain naturally curious about technology.
• Cross-functional Skills. Experience successfully demonstrating the cultural competency to work across diverse populations and the ability to build authentic relationships with internal and external stakeholders alike
• Solutions-Driven. Strong bias to action and ability to work both quickly and to a high quality in ambiguous environments with high levels of change
• Client-Oriented. Excel at working through influence, winning the trust of senior leadership and cross-functional counterparts, effectively moving initiatives forward with multiple stakeholders
• Teamwor