Field Service Representative

Job Summary

Our team of Field Service Representatives provides aircraft support to 7000+ Cirrus customer/owners and over 200 Cirrus Authorized Service Centers located throughout the United States and around the world. Field Support Representatives also provide warranty authorizations within the policy guidelines of Cirrus Aircraft and its vendors, while maintaining the ability and authority to make decisions outside of policy in the interest of customer satisfaction. In addition, our team assists owners and pilots with operations and maintenance questions and concerns, as well as coordinating AOG support, parts, and repairs to return the aircraft to service as soon as possible. This support is provided primarily by email and telephone, however domestic or international travel may occasionally be required 1- 3 times per year.

Duties and Responsibilities/Essential Functions

• Provide technical support and advice to internal and external technicians, customers, owners, and pilots.
• Provide world class level of customer service as we work to resolve technical and logistical issues related to customer & aircraft.
• Prioritize and respond to email and phone requests for support in a timely manner.
• Evaluate, research, take responsibility for, and resolve complicated technical issues.
• Evaluate and provide warranty authorizations outside of normal policies.
• Coordinate internal and external support to resolve AOG issues as quickly as possible.
• Act as liaison between engineering and service centers/technicians.
• Provide afterhours/weekend support approximately 5 times per year on a rotating schedule.
• Dispatch to repair customer or corporate aircraft nationally or internationally as needed.
• Travel up to 25% as needed

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree or 4 years experience repairing aircraft while holding an FAA Airframe and Powerplant Certificate.
• Minimum 3 years of hands on experience on Cirrus Aircraft required.
• Garmin, Continental Motors, Lycoming, and/or Williams International training or experience is required.
• Inspection Authorization desirable but not required.
• FAA Private Pilot Certificate desirable but not required.
• Familiar with FARs and techniques, practices, equipment and tools to perform aircraft maintenance and troubleshooting.

• Possess advanced or expert knowledge on Cirrus Aircraft airframe, powerplant, avionics, or electrical systems.
• Excellent troubleshooting and diagnostic skills, able to think outside the box.
• Strong customer service and interpersonal skills.
• Strong mechanical and analytical aptitude with an aviation background.
• Self-motivated, disciplined, and able to work unsupervised.
• Exceptional customer service skills and training.
• Ability to execute work remotely & while traveling.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus , Builds strong customer relationships and delivers customer-centric solutions.
• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward·
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Resourcefulness: Secures and deploys resources effectively and efficiently.

OUR BENEFITS Cirrus provides a range of exciting benefits, including: 

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 100 hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace disc