Operations Support Manager

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Operations Support Manager does at Worldwide

This role helps enable communication, collaboration, strategy execution, and special projects across the assigned Business Unit, supporting the Therapeutic Area Lead (TAL) in the achievement of business objectives and the handling of day-to-day operations. Serves as a program manager for various operations initiatives across the organization to achieve successful outcomes.  Works in close partnership with internal and other business stakeholders to help drive business and execute business strategy.  The responsibilities include both directed priorities initiated by the Business Unit Head as well as self-directed leadership work that includes input and priorities from the Business Unit leadership team.

What you will do

• Organizes the goal planning and quarterly business reviews for Operational results, as well as the output of analytics relevant to the review.

• Builds the agendas for leadership meetings based on insights and inputs from others.  Drive the accountability of action items through the team. This includes all internal governance meetings.

• Onboard team members and manage the majority of the first 30/60/90-day dialogue based on TAL’s vision of expectations.

• Maintain visibility of the high-level vision of the TAL whilst operating at the ground level.

• Attend meetings and calls on behalf of TAL and/or other Operational leaders and act on their behalf, if necessary.

• Prepare communications on behalf of TAL to share with other leaders and stakeholders, clearly articulating the needs of the business unit in an effective and efficient way.

• Effectively triage escalations, which may include driving cross-functional conversations to find the underlying cause of complex issues that have become business blockers or helping ensure a fast turnaround for specific prospects.

• Help guide the direction of the business by gathering data, industry benchmarks, and stakeholder feedback to drive decisions. 

• Lead budget and vendor management for BU meetings: hotel contract negotiation, logistics management and coordination with the following meetings/events:

  • Quarterly review meetings: virtually and in person.

  • BDMs/client meetings for our internal team, working closely with hotels and venues if required

  • Bi-Annual Department Head Meetings.

  • Other ad hoc meetings, as requested.

• Collaborate with management team members to compile and provide feedback on weekly management team calls.

• The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

What you bring to the role

• Ability to work independently and oversee multiple projects at once.

• Ability to be a thought partner, drawing and surfacing key insights concisely.

• Ability to think ahead and catch problems before they arise.

• Exceptionally strong time management skills.

• Personal qualities: proactive, action-oriented, solutions-focused, highly organized.

• Effective communication skills, including the ability to have difficult conversations.

• Good organizational skills: ability to prioritize, delegate, and evaluate work.

• Experience working productively in a pressurized environment, balancing strategic priorities, and maintaining a positive o