Sr. Cloud Engineer (1 of 2)

The Senior Cloud Engineer will be accountable for driving the configuration and operation of University of California, San Francisco (UCSF) cloud infrastructure services. The Senior Cloud Engineer will coordinate the partnership with a broad range of developers, engineers, business partners, and key University stakeholders to provide best-in-class cloud services. This role configures and facilitates workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational monitoring capabilities.

The Senior Cloud Engineer will positively impact UCSF’s operations and culture by ensuring UCSF’s Information Technology (IT) infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Senior Cloud Engineer will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.

Department Overview:

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue. 

The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not only for the smooth operation of the University’s technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes.

% of Time

Essential Function (Yes/No)

Key Responsibilities

50%

Yes

Cloud Engineering

1. Drives the configuration and operation of University of California, San Francisco (UCSF) cloud infrastructure to meet the needs of a broad range of university customers by collaborating with developers, engineers, and business analysts.
2. Coordinates collaboration with key stakeholders, including with vendor partners, to deliver cloud services. Drives the design and implementation of a secure, scalable, and robust cloud infrastructure.
3. Standardizes, builds, and supports a portfolio of reusable cloud components, services, and interfaces to increase the efficiency and effectiveness of UCSF cloud infrastructure. 
4. Ensures cloud solutions follow security and compliance controls and performs routine audit of systems and software to maintain compliance with established standards and policies.
5. Provides training and technical guidance for development teams moving to or utilizing the cloud infrastructure.
6. Develops and implements effective disaster recovery plans and procedures to support 24x7 service reliability and effective emergency response. This includes identifying potential disruptions to operations, designing, and managing backup systems, conducting regular disaster recovery tests to ensure system resilience, and leading recovery efforts in the event of natural disasters, cyber-attacks, equipment failures, etc. 
7. Designs, implements, and maintains cloud infrastructure to ensure maximum uptime and reliability. This includes developing stra