Cloud & Network Operations Center (CNOC)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About The Role

• Network Operations Engineer L1 support for Joyent Samsung private Cloud.
• NOC technician will monitor the logs and alerts and provide the solution from exiting KB or knowledge.
• Incase additional help needed they need to log JIRA / ServiceNow ticket and assign the same to L2 engineers for further support.

What You Will Do

Responsibilities

• Monitor and Maintain Joyent Cloud Networks
• Monitor and Maintain Joyent Cloud Compute & Storage Systems
• Identify, categorize and respond to Network & Compute system events
• Participate in Incident Management, Problem and Change Management
• Participate in 24x7x365 shift schedules, and be available for additional coverage when needed in an office environment
• Provide Level 1 server and network support as needed
• Read, Understand and follow knowledge base articles and Standard Operating Procedures (SOP)
• Additional tasks as assigned

What You Need

• 1 year of system administration and/or networking operations center experience is desirable, with
• increasing responsibilities
• Intellectual curiosity with a desire to learn is a must
• A self-starter who is willing to learn advanced cloud-computing technologies
• Ability to work in a 24x7x365 environment, in an office/NOC setting
• Functional knowledge of incident handling for IT-related issues
• Understanding of IP networking protocols: IPv4/6, TCP/UDP, DHCP, HTTP, FTP, etc
• Strong analytical troubleshooting and problem-solving skills
• Familiarity with systems UNIX/Linux
• Familiarity with basic network switch commands
• Experience performing system and network maintenance tasks in a highly available data center
• environment
• Experience with device health monitoring software, e.g.; OpenNMS, Zabbix, Circonus
• Strong interpersonal and communications skills
• Ability to understand and follow documentation for procedural tasks
• Recent college graduates in applicable fields of study are encouraged
• This position is located in Littleton, Colorado

What Is Nice To Have

• Shell scripting and/or additional scripting languages, e.g.; Python, Perl, Ruby, Node.js
• Experience with the following is advantageous: Automation/Scripting, Server and Network
• Virtualization Technologies, Hypervisors, and cloud platforms

What Makes You Eligible

• Currently working as NOC engineer and have good hand on experience

What We Offer:

• The standard base salary range for this position is $55,000 – $63,000/Year
• Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG, etc.).
• Inclusive and diverse work environment that fosters and encourages career development opportunities.
• Professional development opportunities through HARMAN University’s business and leadership academies.
• Internal talent management leadership acceleration programs.
• “Be Brilliant” employee recognition and rewards program.

Scholarship programs for employee family members.

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)