POSITION SUMMARY:

This position supports the work of the YMCA of the Rockies, which operates a mission-based family and group conference and retreat center, serving more than 225,000 annually. The Group Sales Coordinator plays a vital role in supporting group sales operations by qualifying incoming inquiries, managing lead distribution, and maintaining client relationships. This position requires strong communication and organizational skills and attention to detail when engaging with new and repeat group clients, demonstrated ability to manage data in multiple software systems and willingness to contribute to marketing and event initiatives. The Group Sales Coordinator also assists with internal events, collaborates with various departments to enhance the guest experience, and supports the Outside Sales Representative with prospecting and follow-up. A successful candidate will embody the YMCA's core values and contribute to a collaborative, customer-focused team environment.

OUR MISSION AND CULTURE: 

We firmly believe in our mission of putting Christian principles into practice through programs, staff, and facilities in an environment that builds healthy spirit, mind, and body for all. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests, and staff. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS:

• Qualify incoming phone calls and gather initial group information before directing them to the appropriate Group Sales Representative for finalization.
• Manage online form inquiries from a shared email inbox; assign leads to group sales reps using Delphi, to reference previous client relationships.
• Reconnect with repeat group clients based on past booking patterns, sending personalized, branded communication as their previous point of contact.
• Represent the organization at tradeshows and networking events to expand market reach.
• Maintain in-depth knowledge of services and facilities at Estes Park Center and Snow Mountain Ranch.
• Exhibit strong interpersonal skills when communicating with internal and external customers via phone, email, and in person.
• Proficiently use desktop computer applications, including Amadeus, Microsoft Office, Excel, and HotelKey, to manage workload and correspondence.
• Accurately and efficiently enter data into the booking system.
• Hold a valid U.S. state-issued driver’s license with an acceptable driving record and comply with YMCA driving policies to operate YMCA vehicles.
• Support and promote the Association’s safety program,ensuring a safe environment for guests, members, and staff.
• Uphold the YMCA of the Rockies Mission, policies, and core values: Caring, Honesty, Respect, Responsibility, and Faith.
• Foster a cooperative, positive, and solution-oriented work environment.

ADDITIONAL DUTIES:

• Source and organize updated photos and videos to promote guest and group experiences.
• Maintain and update sales and marketing materials (digital and print) with basic graphic design skills.
• Assemble site tour folders with current spec sheets and small branded gifts.
• Help prepare for and participate in site visits with potential clients.
• Collaborate with the Marketing Team to promote YMCA of the Rockies’ lodging, meeting spaces,