Sr National Account Manager - HOU

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Senior National Account Manager - HOU is responsible for driving revenue growth and increasing Southwest’s market share within an assigned territory by leading strategic face‑to‑face Customer engagements, negotiating preferred‑carrier agreements, and executing data‑driven territory plans. They’ll build strong relationships with key corporate stakeholders, identify opportunities to shift share from competitors, and leverage Southwest Business products and tools to influence traveler behavior. The Senior National Account Manager - HOU helps Corporate Travel Managers understand Southwest’s evolving products and programs, driving adoption that supports overall revenue growth and strengthens Southwest’s competitive position. 

Additional Details: 

• This HOU-based role is offered as a regional workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the HOU area.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Maximize Southwest Airlines market-share, generate incremental revenue, and exceed performance targets with corporations managing global travel programs
• Utilize “controllable behaviors” metrics to achieve quarterly sales goals
• Establish Southwest Airlines as a preferred carrier through formal agreements (RFPs, negotiations, long term contracts) and produces increased business with high yielding revenue
• Conduct quarterly business reviews to keep Customers accountable to terms of agreement and holds frequent, focused meetings to accomplish program objectives
• Establish deep (3x3) relationships with accounts as part of the sales process
• Serve as an industry expert with Customers, vendors, and industry partners/organizations to influence travel buying decisions
• Collaborate with internal and external colleagues on selling strategies, data and market analysis, and engagement strategies
• Consult with Customers to resolve problems and provide ongoing support
• Identify opportunities and needs and aligns recommendations and solutions that increase revenue
• Create thought-out territory strategies, business plans and sales tactics by analyzing historical trends, forecasting projected business, evaluating areas of increased revenue, examining competitor strengths and weaknesses, and reporting on market activity
• Drive revenue growth, contract compliance, and loyalty engagement through customized strategic campaigns
• Excel at maintaining timely, accurate records regarding Customer interactions, initiatives, and programs in CRM system
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge and understanding of sales principles including sales strategies and tactics, product demonstration, sales techniques, and sales control systems
• Ability to apply principles and processes for conducting needs assessments, meeting quality standards for services, and