Sales Support Spec

Come Join Our Team!

We are a growing company that invests in our people, our products, and our technology. We offer real opportunities for career growth. Our salaries are competitive with the market, and we have a great benefits platform that includes 10 paid holidays annually, vacation, sick time, 401K with employer match, and flexible work scheduling together with a great positive culture! Full-time employees (30+ hours a week) have access to medical, dental, vision, and other insurance offerings that include employer-paid life insurance.    

Who We Are:

Seametrics is a TASI Measurement company specializing in the development of magnetic and mechanical flow meters and environmental sensors for precision fluid measurement. For more than 30 years, we've created affordable, durable measuring tools that provide data-gathering solutions for multiple industries including the irrigation, water treatment, and chemical processing fields.    

 We are ISO 9001 certified and use just-in-time manufacturing to create high-quality products while continuously perfecting our processes. Our team is empowered to advance our mission of protecting the worlds fresh water supply. Our business is in a period of extremely healthy business growth-- making this an exciting time to join our team here in Kent, Washington.

Job Summary:

We are seeking a highly motivated and skilled Customer Support Specialist to join our team at Seametrics. The ideal candidate will be responsible for delivering an exceptional customer experience.  A key element of this is to make customer returns for warranty and non-warranty as pleasant an experience as possible.  This position directly communicates with the stakeholders involved in the return process and ensures these items are handled efficiency and effectively while keeping the stakeholders up to date on status.  This position is primarily responsible for customer support via material return processing

Essential Functions and Responsibilities:

• Processes customer return administrative duties (RMA setup, data input, credit memo)
• Track and communicate return status to customers
• Prioritizes repair based on customer requirements
• Process service PO’s
• Respond to customer’s general questions, which could include some technical features on the product
• Field incoming help requests from end users through telephone and work orders in a courteous manner
• Prioritize inquires based on customer needs
• Provide general customer service support
• Provide administrative support when required
• All other related duties as required.

Knowledge and Skills Requirement:

• Knowledge with MS Office products
• Self-motivated person with strong work ethics and interpersonal skills
• Extremely organized with excellent attention to details
• Ability to deal with a difficult caller or strong customer care skills
• Ability to back up incoming call overflow
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Exceptional written and verbal communication skills
• Problem solving mentality and does not hesitate to provide suggestions for improvement

Education and Experience Requirements:

• Associate degree or two years’ experience
• Technical, mechanical or manufacturing aptitude a plus

Traits:

• Customer-Centric
• Identify and resolve problems in a timely manner
• Works well in group problem solving situations
• Responds quickly to requests for service and assistance
• Perform duties with minimal supervision

Commitment to People and Planet:

TASI Measurement is committed to fostering a sustainable and socially responsible environment. We believe that our success is not only measured by financial gains but also by the positive impact we have on our employees, communities, and the world around us. 

As part of our commitment to people, we strive to provide a supportive and inclusive workplace where every individual is valued, respected, and given equal opportunities to thrive. We prioritize the well-being, safety, and personal development of our employees, recognizing that they are the engine driving our success.