Relationship Manager

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $93,408-$103,408.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The New York City Administration for Children’s Services of Office of Information Technology (OIT) department has the responsibility to provide high quality, reliable, sustainable technology services and support to meet the needs of the families and children we serve through ACS and its vendor partners and other city agencies.

The IT Relationship Manager will manage IT portfolios for different programs within the agency. These portfolios include Early Care and Education, Division of Youth and Family Justice, Child Welfare Portfolio, Administration, Division of Policy Planning and Measurement, Division of Financial Services and Executive Portfolio. Candidate will be responsible for managing one or multiple portfolios. Candidate will also be responsible for overseeing delivery of large scale, complex, enterprise-wide projects on time, and on budget. This role relies on portfolio management, customer relations experience, technical experience, and sound judgment to plan and accomplish goals. IT Relationship Managers serve as primary point of contact for all IT related issues and projects. We liaise with the Program Areas to ensure program needs are being met and customer satisfaction is achieved.

The selected candidate will be responsible for performing the following duties but not limited to:

- Develop strategic relationships with stakeholders both internally and externally.

- Facilitate effective communication channels to foster collaboration and transparency across departments.

- Act as the primary liaison and advisor on technology-related matters for designated divisions within the organization.

- Gain comprehensive knowledge of the program’s business processes and understand the underlying business requirements for technical solutions.

- Collaborate closely with all IT units to recommend optimal solutions tailored to the program’s needs.

- Escalate any issues to Senior Management to ensure timely mitigation.

- Conduct bi-weekly meetings with divisional IT Liaisons to grasp their requirements and priorities.

- Advise programs on technology solutions and platforms that best meet their needs.

- Work with programs to assist in development of their IT Roadmap.

- Maintain business capability model and update when there are new programs.

- Evaluate existing solutions from service catalog that meet the incoming need.

- Ensure alignment between IT initiatives and business objectives.

- Identify opportunities for operational efficiencies by analyzing current processes and implementing best practices.

- Support Project Governance by ensuring projects adhere to established guidelines, timelines and quality standards.

- Collaborate with program teams to initiate projects by defining project scope, objectives and deliverables.

- Assist programs to complete and submit project proposals and draft scope documents.

- Assist program in scoring projects using the scoring criteria to ensure alignment with agency mission and investment strategy.

- Work with other IT units to provide estimates and complete both internal and external costs (including hardware).

- Coordinate and facilitate steering committee meetings and presentations.

- Prepare material for governance committees throughout project governance Supporting Project Success and User Adoption-stakeholder management.

- Work with programs to ensure sponsor readiness; sponsorship roadmap- (readiness, ownership, sponsorship).

ADDITIONAL INFORMATION

This job opening has been reposted. Previous applicants do not need to reapply.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID#642069.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

IT PROJECT SPECIALIST - 95710

Qualifications

1. A baccalaureate degree from an accredited college in computer science, engin