Client Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Experience Specialist based in the United States.

This role is central to delivering outstanding client support within a fast-paced, technology-driven environment serving legal professionals.
You will act as a key point of contact, guiding clients through digital workflows and ensuring seamless use of an advanced legal services platform.
The position combines problem-solving, client advocacy, and platform education to ensure every user interaction is smooth, efficient, and supportive.
You will collaborate closely with internal teams to escalate feedback, improve processes, and enhance the overall client journey.
The environment is highly collaborative and performance-oriented, with a strong emphasis on communication, empathy, and continuous improvement.
This is an opportunity to directly influence client satisfaction while contributing to the evolution of innovative legal technology services.