Come work for the Navy Exchange… where you can have a retail career with a purpose!  We are a world-class retailer serving the best customers in the world: active duty and retired military and their families. 

No military affiliation is required.

Job Summary: 

Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties and Responsibilities: 

- Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally. Provides the following representative services:

- Provides layaway services. Explains layaway policies and requirements.

- Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy.

- Takes and places customer special orders, as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor. Advises customer of delivery and updates status of order, as necessary.

- Monitors status of rain checks issued to customers. Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup/delivery. Adjusts selling price and computes necessary accounting documentation.

- Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts, such as available balances, credit limits, etc. Accepts NEXCARD payments.        

- Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher-level associate having authority to resolve the matter.

- Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress codes/uniform standards, and assisting/supporting sales team members to the maximum extent possible.

- Communicates information to customers knowledgeably and legibly. Follows up on commitments, and handles