Animal Shelter Customer Service Representative I

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Employment Type

Full Time

Job Summary

Do you love animals and want to work at a place where you make a positive difference in the community?  If so, the Olathe Animal Care & Control team is hiring for the position of customer service representative.  This full-time position is the first point of contact for the public and provides support for all services at the shelter.  The ideal candidate will be enthusiastic, welcoming, detailed oriented, collaborative, and dedicated to promoting the best life for our shelter pets and the adopting community! 

Hourly starting pay based on experience: $16.50 - $17.06

For more details, review the full job details and requirements below.

The Animal Care & Control Customer Service Representative is the first point of contact for assisting the public and providing support for shelter services. 

 

Key Responsibilities 

• Greets customers upon arrival with a friendly and welcoming attitude; provides public support in person and by telephone; responds to issues and complaints; explains departmental policies, including pet licensing, pet adoption, redemption, general ordinances, and other animal control-related inquires. 

• Assists with the adoption process, animal claims, licensing fees, and other transactions while following cash handling procedures and protocols; helps with the intake of animals from citizens, scheduling surgery appointments, and managing the intake of animals for surgery. 

• Maintains accuracy of animal database and associated records; provides statistical reports for users. 

• Assists with rabies/vaccination clinics, licensing drives, donation programs, and volunteer programs; supports the Veterinary Care team in delivering vaccination clinics and addressing other needs as required; collaborates with Animal Control officers and the shelter care team. 

 

Qualifications 

 

Experience: Previous experience in customer service and handling animals is preferred. 

 

Education: A high school diploma or equivalent is required. 

 

Licenses & Certifications: A valid driver’s license and a favorable driving record are required.