Immunology Product Manager – Global Diagnostics

Role Description

POSITION SUMMARY

• Accountable for the products assigned and will own the product roadmap, vision, and strategy for these products cradle to grave including budget guidance

• Incorporate inputs from Subject Matter Experts (SMEs) on a Cross Functional Product Team (CFPT) to define problem statements and prioritize product backlog

• Lead the CFPT and sub-teams in product break-fix needs, constant maintenance, performance improvements, and delivering enhancements and innovations that create long-term customer value

• Able to influence colleagues, stakeholders, and key executives through the use of data and logic

• Attune to customer needs in veterinary medicine and their experience using our diagnostic products to be better positioned to delight our customers and better animal health

POSITION RESPONSIBILITIES

Define problem statements and product vision + strategy, and maintain product backlog by:

• Conducting continuous product discovery, which is a sustained practice of experimentation and customer conversations to inform product development decisions which is key to being acknowledged as a Voice of Customer (VOC) expert

• Aligning with Commercial teams on product financial and strategic goals

• Knowing the product users, and product operations, and connecting the two into clear product requirements; this includes an in-depth understanding of veterinary needs and best practices within animal hospitals

• Monitoring product performance and Key Performance Indicators (KPIs)

• Providing ROI assessments for projects and understanding when to make tradeoffs in investing between projects and features

• Bringing on-the-ground feedback into the product backlog with both a long-term and short-term strategy in mind

• Emphasizing continuous improvement and prioritization with pivots needed based on customer and colleague feedback

• Delivering on open items in product backlogs with a planned release schedule

• Flexibility in modifying and aligning project plans with the business's strategic objectives

Lead CFPT and sub-team collaboration by:

• Guiding empowerment of these CFPTs to make key decisions

• Assigning team level Objectives and Key Results (OKRs)

• Working effectively with other functions within Zoetis which includes team building, facilitation, giving and receiving feedback, and promoting psychological safety

• Identifying and leveraging team members to come up with creative solutions to solve customer problems and understand that consistent innovation is the result of each product team member contributing their passion and their ideas

• Holding teams accountable for the results and not being afraid to sign up for these results

• Being the VOC

Be an internal advocate, product expert, and product evangelist:

• Driving all facets of product experience in new product launches across global markets, supporting customer, colleague, and company preparation efforts, and helping transfer materials and expertise to the commercial and medical teams

• Communicating regularly with Commercial, Development, Medical, and Support teams on product update and deployment plans including creating documentation needed to assist with training and service

• Tracking industry trends and the competitive landscape

• Operating as product owner in Zoetis Tech & Digital software release process

• Working with a network of research veterinarians and experts in a variety of veterinary disciplines

• Partnering with Zoetis Business Development (BD) and GMS External Supply/Procurement to negotiate or re-negotiate agreements, if applicable to the product

EDUCATION AND EXPERIENCE

Experience:

• 5+ years in Product Management, product development role, or equivalent industry experience with a strong background in point-of-care diagnostics instruments preferred

• Demonstrated ability to learn multiple functional areas of business – engineering, design, finance, sales, or marketing

• Technical understanding of chemistry, immunology, antibody, antigen, or molecular assay designs preferred, but not required

• Proven ability to engage with SMEs and company leaders in a constructive and collaborative relationship

Education:

• BA/BS degree in scientific discipline or business required

• MBA, DVM, Ph.D., or other advanced degree preferred, but not required

TECHNICAL SKILLS REQUIREMENTS

Skills/Traits:

• Action-oriented: “can do” and “does do” attitude; authentically engaged wit