Senior Manager, People Operations

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

The Senior Manager, People Operations role provides an exciting opportunity to oversee our People Operations at Remote, with a focus on driving strategic initiatives that scale our processes, leverage our platform and inform future development of our HR global platform. This position requires managing a team of dedicated specialists focused on ensuring operational excellence and creating seamless employee experiences in a global, fully remote environment. The Senior Manager will play a critical role in driving the transformation of the People Operations team to be a strategic partner to the business informing global people policies, establishing organizational analytics while demonstrating Remote's values, goals, and mission. Additionally, this role includes overseeing HRIS data governance and integrity fostering a culture of insights and innovation.

What you bring

• Demonstrated track record of fostering innovation, inspiring and empowering a team of People Operations Specialists to achieve operational excellence and deliver a seamless employee experience while promoting diversity, equity and inclusion.
• Expertise in leading People Operations teams to achieve operational excellence, delivering seamless employee experiences.
• Experience in implementing operational best practices that enhance productivity and create enriching employee experiences.
• Proficiency in overseeing HR information systems (HRIS), ensuring data governance, accuracy, and functionality, while spearheading automation initiatives.
• Strong leadership skills to influence and collaborate with cross-functional teams, with excellent communication and interpersonal abilities.
• Engaging leadership by inspiring and empowering a team of People Operations Specialists to achieve operational excellence, grow their skills and deliver a seamless employee experience.
• Proficiency in collaborating with high-level stakeholders across various departments to align objectives and drive cohesive initiatives.
• Skilled in devising and executing strategic plans to enhance organizational efficiencies through technology, process improvements, and scalable data reporting frameworks.
• Ability to establish measurable outcomes aligned with strategic goals, fostering a culture of accountability and success. Metrics could include key performance indicators (KPIs) such as employee satisfaction scores (CSAT), SLAs, process improvement percentages, productivity or efficiency metrics.
• Proven ability to assess and optimize People processes, policies, and programs for scalability and sustainability, recommending transformative improvements.
• Strong analytical and problem-solving skills for data-driven decisions, with sensitivity in handling complex employee relations issues.
• Excellent organizational skills with attention to detail and the ability to drive initiatives forward with clear direction and purpose.

Key Responsibilities 

• Strategically collaborate with various high-level stakeholders across the organization, including Payroll, Benefits, Lifecycle, Mobility, Total Rewards, People Programs, Learning and Development, People Partners, and Talent Acquisition, to align objectives and drive cohesive initiatives.
• Devise and execute strategic plans to optimize organizational efficiencies by leveraging technology, driving process improvements, and ensuring effective workload distribution, w