Service Operations Manager, H5P Group

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. 

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L. 

Job Summary:

H5P Group is a fast-growing software provider. We help improve the lives of people all around the world by empowering educators to create better e-learning content faster. Our award-winning software is called H5P. H5P has grown to become one of the most widely used ed-tech solutions in the world.  

The Service Operations Manager at H5P works in and across teams of other developers, testers, designers, product managers, and many more roles to release reliable, high-quality software solutions that enable accessible and engaging learning and teaching experiences. Specifically, they are responsible for overseeing software releases, ensuring quality assurance, managing customer support, and monitoring system performance. 

Please note this is a hybrid position based out of our office in either Tromsø or Oslo. 

How You Will Make an Impact: 

• Manage software upgrades and releases  
• Handle unforeseen release issues  
• Conduct practice releases and rollbacks  
• Maintain release logs  
• Ensure release quality assurance (regression and post-release testing)  
• Report on progress of assigned processes  
• Improve internal processes  
• Recruit and lead support engineers  
• Ensure timely customer support and maintain documentation  
• Monitor support performance and customer satisfaction  
• Hire and manage operations engineers  
• Develop monitoring tools and dashboards  
• Monitor AWS costs and set performance targets 

What You'll Bring to the Role:

Technical Skills and Experience:

• Proven experience in software release and support management
• Hands-on knowledge of AWS and monitoring tools
• Release management and rollback procedures  
• Quality assurance and testing coordination  
• Customer support and documentation  
• Monitoring and performance tracking  
• AWS cost management 

Professional Qualities:

• Strong leadership and communication skills 
• Ability to manage cross-functional teams 
• Curiosity and problem-solving mindset  
• Commitment to continuous learning and development 
• Confidence to challenge decisions respectfully
• Sound decision-making skills
• Collaborative approach
• Detail-minded
• Problem solving skills 

What it's like working at H5P Group and some benefits and perks that you might find attractive:

• Competitive compensation for the duration of the contract 
• The opportunity to join our fast-growing team and have a great influence on the future of H5P . 
• Be part of changing the future of interactive content. 
• Flexible work hours and remote work options (Flextime with core time from 9:00 - 15:00).