Retail Supervisor - Baltimore Ravens

JOB SUMMARY:

The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. 

The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events. 

General Duties and Responsibilities:

• Drive sales results by consistent execution of daily operations 
• Support back-of-house operations; maintain stockroom organization
• Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA 
• Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time) 
• Work with Retail Associates to ensure an exemplary fan experience 
• Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)
• Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead) 
• Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Encourages and models Fanatics' Values
• Perform ‘Manager on Duty responsibilities’ 

Education, Experience, and Requirements:

• Minimum 18 years of age
• Minimum two years working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Foreign language skills are a plus

Job Knowledge, Skills, and Abilities: 

• Possess a fun, outgoing, confident, professional demeanor 
• Prior leadership experience preferred
• Ability to work well with all levels of management, build partnerships, and coach teams
• Ability to anticipate and solve problems and act decisively 
• Ability to represent Fanatics/League/Team Values and standards
• Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure 
• Strong communication, literacy, and numeracy skills 

Physical Demands: 

• Regularly required to sit stand, reach, bend, and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.  
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.