Director of Housekeeping
Four Seasons Hotels and ResortsAbout the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.The role of the Director of Housekeeping
Responsibilities:
- Manages the employees of the Housekeeping and Laundry Departments.
- Interviews, trains, and schedules the employees.
- Conducts Performance Evaluations and disciplines employees when needed.
- Ensures communications and follow-up on any problems, guest requests or special requirements.
- Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures, and equipment.
- Sets and maintains high standards of cleanliness.
- Assigns employees to complete the needed activities for the day.
- Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
- Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories. Recommends appropriate actions passed on results of inventory.
- Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
- Assures effective operation of the Laundry/Valet Department.
- Assists the department when needed.
- Acts in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees.
- Responds swiftly and effectively in any hotel emergency or safety situation.
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Preferred Qualifications and Skills:
- Previous experience as a Director of housekeeping is preferable.
- Ready to head into the renovation phase of the property.
- language skills are key for us and hope we can find someone with Spanish speaking skills.
- Organized, can handle big projects, empathetic and inspirational leader, flexibility with schedule, tech savvy with Excel and systems.
Some Benefits Four Seasons Hotel Baltimore employees enjoy:
- Competitive Salary & Wages
- Excellent Training & Development
- Complimentary Accommodation at other Four Seasons Hotels & Resorts
- Complimentary Dry Cleaning for Employee’s Uniforms
- Complimentary Employee Meals
- 401(k) Retirement Plans
- Miscellaneous
- Work authorization in the United States required.
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