Professional Services Client Partner Sales - Contact Center

Say hello to possibilities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you are considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for: a proven solution seller to join our growing Professional Services Sales Team to address the strong demand and market potential for Subscription-based Contact Center Professional Services. Come experience the incredible potential for growth, with world-class tools & resources, high-demand services in a dynamic market, and a fun & winning culture. 

You’ll be aligned to RingCentral’s Contact Center target market accounts, working in close collaboration with our Direct Sales teams to sell value-added recurring Professional Services that support our award-winning MVP and Contact Center solutions.

To succeed in this role, you must have experience in:  

• Selling Professional Services as part of solution sales model, with Managed Services Sales experience a plus.
• Expertise in selling industry-leading contact center technologies.
• Direct sales / account management experience focused on growing existing Upmarket accounts through prospecting, qualifying & closing expansion sales. 
• Solution selling in a team-based collaborative sales model.
• Extensive virtual selling experience including phone, video meetings, web-based collaboration.  

Responsibilities of this position:

• Create awareness, respond to inquiries, and engage in outbound prospecting to our embedded base of Contact Center customers. 
• Manage deals involving multiple executive level stakeholders including C-suite. 
• Drive a collaborative approach with RingCentral Account Executives & Customer Success Managers to prioritize targets to engage. 
• Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders. 
• Manage and negotiate contract renewals. 
• ROI / TCO modeling and analysis
• Develop a strong understanding of key differentiators, internal/external systems, sales methodologies & processes. 
• Ability to accurately forecast and manage pipeline.  
• Consistent delivery on bookings and revenue target quotas on a monthly/quarterly basis. 

Desired Qualifications:  

• 5+ years of technology solution-based selling (Professional Services, SaaS, UCaaS, Cloud applications, VoIP). 
• Contact Center technology sales
• Demonstrated sales record of consistently meeting and exceeding quota. 
• Success prospecting, engaging, managing Enterprise level customers.  
• Strong interpersonal and presentation skills, ability to convey and relate ideas to others. 
• Entrepreneurial flare - ability to learn and adapt quickly. 
• Vibrant and energetic attitude, willingness to perform and get things done. 
• BS degree, continued training and education preferred. 
• Ability to travel as needed (less than 5%) 
• Ability to explore and make recommendations to customers based on their priorities. 
• Excellent customer service orientation, face-to-face and virtual (phone/video conferencing) to support remote users. 
• Strong initiative and creativity applied through technology. 
• Vibrant and energetic attitude, willingness to perform and get things done. 
• Proficiency with MS Office Suite and Salesforce.com

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance 
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 
• 401K match and ESPP 
• Flexible PTO 
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace 
• Paid parental leave and new parent gift boxes 
• Pet insurance 
• Employee Assistance Program (EAP) with counseling sessions available 24/7 
• Rocket Lawyer services that provide legal advice, document creation and estate planning 
• Employee bonus referral program ​

RingCentral’s Sales team builds, grows and nurtures relationships—from small businesses to global enterprises. That’s why we’re the largest and fastest-growing pure-play provider in our space. RingCentral has become the leading global cloud-based communications provider because we’re not just selling solutions; we’re ch