Client Retention Specialist

Description

About us

Hello, we’re Flare! We are reimagining how attorneys and clients work together. We are obsessed with building solutions that empower attorneys and consumers through the legal journey. Funded by leading VC firms, we are an industry leader in legal technology. Our platform simplifies the delivery of complex legal services while providing ease and clarity to clients and attorneys throughout the process. With a global team that brings a fresh perspective, Flare is revolutionizing the way legal services are delivered. We’re a team of creative problem-solvers who want to make the world a better place. Join us.

Check out helloflare.com for more!

Overview

At Flare, we’re transforming consumer legal services by focusing on the core of human experiences. Our platform isn’t just a service; it’s a belief that legal transactions should be intuitive, empowering, and accessible.This sets us apart in the market and offers a unique chance to reshape how legal services are accessed and experienced.

As a Client Retention Specialist you will be a critical advocate for our clients. You’ll be jumping into client issues reactively and proactively to help problem solve and ensure they have the smoothest legal experience possible. Are you ready to make an important difference for clients in a fast paced and fun environment? Then join our team! 

Hybrid Role: Tues-Thurs in-office

Hourly Rate: $22/hr (This is a full-time role)

What you'll do:

• Be the point person on escalated issues; be the bridge between clients and their legal teams when something goes wrong. You will be the client advocate and work hard to help get resolutions
• Create strategies to prevent churn for individual clients; you will work with clients who need some new strategies or approaches to stay with the firm. You’ll be the line of defense to find creative ways to get them back on track 
• Help perfect new processes; we are client obsessed and that means we like to roll out new approaches or processes to try and improve their experience on the regular! You will help us test and perfect these processes before we scale them with our customer service teams 
• Catch problems proactively; work with clients who may not be at an escalated state yet, but seem on the path to get there - to get ahead of problems and ensure they know our team is here to help 
• Be the expert on the client experience; given you will work so closely with clients everyday, we’ll turn to you to help the rest of the company understand how it really feels to be in their shoes. 

Who you are:

• 1-3 years of experience in a client facing role
• A passion for delivering an exceptional customer experience, with the ability to empathize with clients and attorneys and anticipate their needs
• Highly organized with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• An excellent communicator who can not only hold heir own in meetings/verbally but also is great with written communication
• Proven aptitude for working within tight deadlines with a lot competing priorities; you love change and are motivated by moving forward
• A team player who loves supporting their teammates, bouncing ideas off each other and bringing positive energy to the squad
• Self motivated and constantly curious - you always want to get to the bottom of an issue! 

Why us:

• An opportunity to drive impact in a legaltech company that is generating positive outcomes for a massive client base 
• Developing innovative technologies that solve some of the most complicated human processes 
• Diverse culture
• Comprehensive benefits package, including health insurance, retirement plans, and unlimited paid time off.
• Dynamic and collaborative work environment with opportunities for career growth and advancement.
• We’re a well-funded startup with A-list investors and big plans to become the largest legal care company in the world

Flare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff