IT Walk-Up/Logistics Technician

Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. 

How You Will Make an Impact:

• Being engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going.
• New Hire equipment ticket management
• Imaging and deployment of laptops, peripherals, and equipment
• Manage and process delivery and deployment of logistics request tickets
• Process and record received deliveries of existing equipment
• Confirm and validate new asset receipts of hardware received
• Escalate, report, and manage discrepancies between hardware assets physically received
• Conduct weekly stockroom inventory asset audits
• Collect, process, and manage legal hold assets
• Monitor and report inventory stock levels in accordance with established thresholds
• Maintain and track hardware to and from the inventory store rooms
• Perform hardware recovery upon employee terminations and laptop replacements
• Identify disposition of returned assets
• Assist to arrange and manage e-waste services

What You Will Need to Succeed:

• HS Diploma or equivalent
• Minimum 1 year of Inventory Management experience
• Ability to work in an onsite capacity following Milestone Technologies and Client safety guidelines
• Extensive understanding of IT equipment, models, and accessories including Windows, macOS, Android, and iOS devices
• Excellent ticket management hygiene
• Responsive and efficient communication via email, Slack, and Zoom; exhibiting a high level of professionalism
• Knowledge of storeroom safety and operations
• Ability to lift/move 25-50 pounds
• Strong verbal and written skills for customer interactions
• Minimum 2 years of imaging, and deployment experience
• Knowledge and experience using ServiceNow, JAMF, BigFix, and other device management/service delivery software
• Ability to drive a truck and/or box truck is a plus

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