HR Operations Analyst Associate

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.  

Location: Open to any location in the US
 

Everything we do for our clients comes down to having the right business, technical knowledge and leadership for every occasion. Our colleagues across the business look to our Talent Attraction & Acquisition (TA2) team to consistently provide the most promising talent to our world-class organization. As an HR Operations Analyst Associate, you’ll be right at the heart of that goal, directly engaging with recruiters, business leaders, colleagues, and candidates from a diverse array of backgrounds. 

 

The opportunity 

The Operations Analyst Associate works within a workstream of the Talent Enablement Center (TEC) to evaluate processes, establish and document procedures, and implement training to enhance overall quality and efficiency. The role manages the workstream requests to determine appropriate distribution of department transactions and triage special requests.

 

Your key responsibilities include  

• Provide level 2 support (research support team) to the Talent Contact Center on complex talent inquires and liaise with appropriate Talent leaders as needed
• Analyse Talent Contact Center data/trends to identify areas of improvement for employee’s online self-serve documentation and to refine internal knowledge materials for the Contact Center agents:
  • Provide employees direct online resources to find answers or self-serve, reducing the Contact Center’s volumes and improving the employee’s experience
  • Improve online resources
  • Enhance internal processes and documentation
• Work with Talent to:
  • Prepare the Talent Contact Center to answer a higher level of generalist questions, reducing the number of inquiries to Talent
  • Enable the shift of generalist questions to the Talent Contact Center where appropriate
  • Support Talent’s transformation efforts
  • Develop dependable knowledge content (for employee self-serve options and internal knowledge articles)
• Support special projects as needed
• Identify the need for departmental training and knowledge materials
  • Create/update training and knowledge material
  • Provide training as needed
• Organize and maintain existing knowledge content, including ongoing validation efforts (i.e., knowledge content for HR Chatbot, online employee self-service materials, policies, SharePoint, internal knowledge articles, etc.)
• Review the work of knowledge material contributors for consistent and accurate delivery
• Develop and maintain effective working relationships within the TEC and with key operational contacts; support an environment that promotes effective teamwork and collaboration
• In the absence of the Supervisor, may function on behalf of the Supervisor

 

Skills and attributes for success 

• Have a good understanding of:
  • Core HR, i.e., life cycle of an employee (how an employee’s data moves through the stages of hire, active employee, termination, to alumni), job data transactions, separation process, HR compliance activities (employment verification, records management, etc.), etc.
  • the firm’s business, organizational structure and human resources operations and how this relates to their department and the overall TEC operation
• Ability to independently identify and utilize research resources, understand and interpret content, ask relevant questions when required, and precisely deliver findings in a clear, succinct manner to relevant parties
• Organize thoughts and materials to facilitate efficient meetings that fulfill the expectations of stakeholders
• Collaborate effectively with individuals across all levels
• Project management
• Resourcefulness
• Have the understanding and ability to handle complex inquiries or circumstances
• Use good judgment in applying policies and procedures
• Professionalism, along with strong problem-solving and end-to-end analytical capabilities
• Honors commitments and assumes responsibility for outcomes
• Effectively juggle multiple tasks and responsibilities
• Perform duties and responsibilities with limited supervision from department Supervisor in accordance with department policies, procedures and service level agreements