Associate Staff Consultant - Senior Help Desk Recruiter

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

The Senior Help Desk Recruiter will play a pivotal role in our talent acquisition efforts, focusing on recruiting candidates for our call center environment and managing a team of recruiter(s).

The ideal candidate will thrive in a fast-paced environment, possess experience in bulk/volume hiring, and demonstrate a proactive approach to identifying and engaging top talent.

Key Responsibilities:

• Collaborate with hiring managers to understand staffing needs and develop comprehensive recruitment strategies.
• Lead end-to-end recruitment processes, from candidate sourcing and screening to offer negotiation and onboarding. Identify new recruitment partners and cultivate relationships with existing partners to support hiring objectives.
• Manage a team of recruiter(s), providing guidance, mentorship, and support to ensure alignment with organizational goals.
• Analyze hiring trends and develop monthly reports to track key metrics and provide insights to business owners. Proactively build talent pipelines to anticipate future hiring needs and maintain a robust candidate pool.
• Stay abreast of industry trends and best practices in recruitment to continuously improve processes and outcomes. 

Qualifications

• Proven experience as a recruiter in a high-volume recruiting environment, preferably within a call center or customer service setting.
• Strong understanding of recruitment techniques, sourcing strategies, and candidate assessment methodologies
• Excellent communication and interpersonal skills, with the ability to build rapport with candidates, hiring managers, and internal stakeholders
• Demonstrated leadership abilities, with experience in managing a team of recruiters and driving performance outcomes
• Proficiency in applicant tracking systems (ATS) and other recruitment technologies

Additional Information

• This is an onsite position in our NYC office, candidate is expected to be 5 days a week in office
• Gross Salary Range for this role is $ 61,000 - $91,000

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.