Account Manager

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let’s Imagine a better way together.

Position Summary:

The Account Manager will deliver a best-in-class customer experience through strategic ownership of customer accounts. Reporting to the Director of Account Services, this high profile, high impact position will act as a liaison between our customers, production and sales departments regarding print projects.

Essential Functions and Responsibilities:

• Securing maximum revenue potential by working the clients in developing creative solutions to their retail graphics needs.
• Analyzing and understanding spreadsheet data and client specifications.
• Will require working with the client on reading floorplans and designs to determine signage needs.
• Working closely with various team members to communicate key job data and milestones, ensuring effective transition for production. Communicating any updates throughout the life of the project, i.e. quantity changes, shipping and billing adjustments. 
• Working with the Estimating Department for all necessary projects to spec jobs including; creative, production, kitting, and fulfillment.
• Cross-functional skills to organize production of signage and decor needs, along with coordinating milestones for the install team to complete installations. 
• Creating, managing, and executing distributions of all program assets using proprietary software.
• Detailing all project-related requirements.
• Maintaining contact with the client (in person, via phone, and email) and ensuring timely project completion.
• Managing inventory to avoid holding excess product while maintaining minimum quantities. Providing a client inventory stock status for review. 
• Managing active/inactive items, locations, and SHOP website to keep accurate and up to date. 
• May require attending pack-outs and ensuring quality reviews before elements are shipped. 
• May require traveling for client conventions, store openings, and business meetings.
• May require you to create and maintain store surveys and layout confirmation for rollouts. 
• May require you to work with the client on reading floorplans and designs to determine signage needs. 
• Sending proofs to client for approval. May require working with the client on press checks.
• Working with the internal teams to address and resolve any quality control issues that may arise, while working towards continuous process improvements.
• Working with accounting on invoicing and billing questions or issues. 
• Attending scheduled sales meetings and participating in training.
• Perform other duties as requested.

• Knowledge of printing processes and capabilities along with a meaningful sense of design and color.
• Degree in business, general studies, or equivalent experience.
• Demonstrable ability to work in a fast-paced team environment with competing deadlines. 
• Must be a team player.
• Model excellent time organization skills with the ability to successfully multi-task and reprioritize at a high level.
• Demonstrable proficiency in Microsoft Office products, specifically Word, Excel, and Outlook.
• Ability to learn and become an authority in Imagine proprietary software.
• Maintain flexibility and the ability to adapt to the needs of the business.
• Excellent presentation, organizational, communication, and people skills.
• Demonstrated sales aptitude coupled with the ability to identify and meet customers' needs and requirements.
• Customer focus and a "can do" attitude.
• Flexibility to travel as needed.