Membership Coordinator | Full-Time | Carolina Club UNC Alumni

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Membership Sales Coordinator will play an integral part on the Membership Sales Team supporting project work and sales goals. Creating remarkable experiences for our prospective Club Members and Club Members alike, the Membership Coordinator is responsible for assisting with marketing, administrative and sales support tasks. Reports Directly To: Director of Membership Sales.

 

This role will pay an hourly rate of $18.00 - $20.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

 

This position will remain open until October 31, 2025. 

 

About the Venue

The Carolina Club is a social membership club in the heart of Chapel Hill, steps away from all Tar Heel sports action. We are the connecting point between Chapel Hill, Carrboro and campus communities. Our mission is to create a vibrant, inclusive community where members connect, celebrate, and thrive. Through exclusive events, premier dining, and professional resources, we foster lifelong connections and a lasting sense of belonging within the The Carolina Club and beyond. 

Responsibilities

• Coordinate and distribute emails and other communications to Prospective Members.
• Manage outbound prospecting to develop leads and relationships with community partners.
• Collaborate with Membership Director to plan, market, execute, and follow-up on prospecting events.
• Participate in event set up to ensure informative and warm welcome.
• Assist with social media management.
• Update club marketing i.e., Posters, table tents, website etc.
• Support in completion of New Member data entry and follow-up.
• Define and enhance member benefits within the Club.
• Function as the Club representative on various Member committees and at events, as needed.
• Assist Director with Sales Tours and Follow Up.
• Assist in planning and facilitating prospective events both in and out of the Club.
• Adhere to all company, club and department standards of operations, policies, and procedures whether written or verbal.
• Conduct ourselves professionally and respectfully.
• Work safely.
• Attend daily line-up and participate as requested.
• Take pride in our appearance by arriving to work in a clean and neat business or business casual attire, and properly groomed according to Club standards.
• We are open, flexible, and adaptable to take care of our Members and Guest changing needs.
• Understand service recovery procedures for Member/Guests.
• Notify GM and/or department head(s) of Member/Guest complaints.
• Rectify by using service recovery procedures as soon as possible.
• We are ready to assume different responsibilities as needed and requested as an essential part of our jobs.

 

 

Qualifications

• Minimum of one-year experience in hospitality business, customer service, or a similar role.
• Inside Sales experience preferred.
• Service oriented mindset making every guest feel value.
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office suite, including Word, Outlook, and Excel.
• Experience with Canva, EventBrite and social media channels preferred; ideally experienced with ClubSpot.
• Positive attitude and willingness to work as part of a team.
• Primary tools/equipment used in this position and approximate weight: Computer and Telephone.
• Attendance Requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including nights, weekends and/or holidays.

 

 

 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people