Mobile Business Solution Engineer - B2B

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity

The Business Solution Engineer (SE) will function as a technology expert within the Samsung Mobile Government Enterprise Business Unit. This role will require extensive knowledge and expertise of the Federal and Public Sector mobility space across all areas of technology. This will include, but not be limited to, mobile devices, operating systems and solutions. The SE will be required to position best in class mobile solutions for Federal and Public Sector customers leveraging Samsung Mobile’s B2B portfolio and solutions from Samsung Mobile’s partner ecosystem. The SE will function as a technical expert working directly with customers and partner to develop, implement, and support advanced and security focused mobile solutions. Providing advanced technical pre-sales support for the sales organizations that they support will drive core day to day activities.

Role and Responsibilities

Key Responsibilities

• Overall technical sales support for the Public Sector and Federal B2B sales teams.
• Preparation and delivery of technical training and sales presentations to government customers and partners. 
• Understand and remove technical challenges or roadblocks with government customers looking to deploy Samsung mobile solutions.
• Subject Matter Expert (SME) and ‘Technical Evangelist’ for Samsung Mobile’s B2B product and solution portfolio
• Provide product line sales support, feature development, and product category intelligence.  Test advertised functionality and work to fill any gaps within portfolio.  Search out and find new applications that are strategic to Samsung Mobile.
• Act as liaison between customers and Samsung Technical Delivery Manager when necessary.
• Assist in the development and management of product launch programs to ensure effective launch of new B2B products.
• Business Travel to support sales teams efforts in a sales environment (Up to 50%)
• Work and maintain work queue to support Sales Engineering organization with technical escalations or research.
• Conduct regular in person and web-based product sales demo sessions for customers.  This will require the deepest level of knowledge of Samsung products and solutions.  You will be the front-line of knowledge for features and functionality.

Minimum Qualifications

• Bachelor's Degree or equivalent in an engineering (technical discipline) or computer-related field.
• 6 years’ + experience supporting Android or another open mobile OS a plus.
• Excellent communication skills, exceptional presentation skills and the ability to handle large audiences are a must.  Candidate must take pride in being the subject matter expert, but they must able to say “I don’t have that answer, but I can get it for you” when they truly do not know the answer to a customer or partner’s question.
• Candidate must be able to appropriately handle internal and external high-profile escalations.
• Ability to function efficiently and effectively in a high paced, high-pressure environment.
• Comfortable supporting in person and video support/web chat support queue to support Samsung products and solutions.
• A willingness to take charge and address both obvious and obscure tasks as they arise with minimal direction.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time e