Product Operations, Senior Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Operations, Sr Associate to join the athenahealth Product Operations team in close proximity to either at our Belfast, ME location or our Boston, MA location. The Product Operations team is responsible for helping drive value for the athenahealth Product Management organization by providing analytics-based, consultative feedback rooted in alpha and beta product development testing. We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to enhance and drive progress for athenahealth’s Product organization, enabling the improvement of the healthcare industry for the better.

The ideal candidate will understand the entire life cycle of a feature, driving the execution and customer coordination of pre-GA activities (alpha & beta) to enable better release outcomes. The candidate will support features from creation to GA, leading thoughtful planning of established alpha/beta test practices, alignment of end user enablement teams, and driving accelerated value across the features supported, while coaching Product Owners on athenahealth Product Management best practices. The ideal Product Operations Senior Associate candidate also will demonstrate a proficient background in markets athenahealth serves today - revenue cycle, electronic health records, population health, and/or patient engagement strategies – and has a foundational understand of the product management discipline and a working knowledge of agile scrum.

You have a passion for improving healthcare. Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You are able to influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with. You possess the ability to prioritize and multi-task in a fast-paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate. 

Job Responsibilities

• Accelerating the delivery and impact of features and roadmap alignment
• Planning, executing, and measuring product features proof of concepts & tests
• Driving efficient cross-scrum team R&D operating and dependency management performance
• Organizing and planning product tests to ensure the adoptability and scalability of both new products and product enhancements

Job Qualifications

• Bachelor’s Degree required
• 5 or more years of professional experience required
• 3 years of product management support experience required
• Experience with front-end revenue cycle and/or electronic health record products preferred
• Previous experience in healthcare or healthtech preferred
• Experience with client communications in a B2B setting preferred

Travel Requirements

• 10% for tri-annual offsites and industry education (ex: on-sites, conferences, etc.)

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality health